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Patient-Centered Care

Delivering quality care focused on patient safety and efficient operations

Patient-centered care in a medical practice means ensuring that patients receive the best possible care, keeping the organization focused on patient safety and striving for efficient operations. Patient-centered care refers to the ability to create an environment and develop processes that support the best possible patient encounters.

Patient-centered care performance objectives include:

Care-coordination processes
  • Explain patient workflow.
  • Differentiate appropriate and inappropriate patient communication.
  • Define and explain standards of care.
  • Define and discuss the significance of continuity of care.

Quality initiatives and measurement activities.
  • Define and recognize industry quality standards.
  • Create a benchmark target and evaluate performance quality based on the established benchmark target.
  • Give an example of providing proper feedback and implementing corrective action.