Providers are faced with new challenges in consumerism, focused on dollars and increased quality of care. It is more difficult to maintain operating margins and deliver quality care. Practices are continually living in two worlds, balancing between the traditional reimbursement models while moving to value-based care. What are you to do?
Be prepared to hire the right people with this manual as one in a series of Simple Guides. This guide is focused on revenue cycle positions, those positions that have historically been considered back office.
Use this as step by step resource for:
- Identifying key skillsets, such as the ability to concentrate on detailed data, to appropriately measure activity in the practice
- Analyzing a job description that focuses process-based achievements and supports job criteria
- Interviewing basics with sample behavior- based questions to provide insight on future performance
- Access to immediate resources such as simple forms and templates that can be personalized for your practice
This is written for anyone who has a hand in the hiring and recruitment process. Use it as a valued resource for direction and support for placing and retaining great staff.
Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine. For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle. She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve.
Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management, and quality improvement. Her MS in I-O Psychology has fueled her passion for working with leaders to prepare and develop future workforces.
Sharon Z. Ginchansky, MAOM, is an organizational consultant with the Brittain-Kalish Group, specializing in revitalizing leadership and organizational change to improve operations and to enhance the way businesses engage their staff. She is recognized as an expert in leading organizations through start up, culture changes, acquisitions and divestitures, and labor negotiations. She has more than 25 years of operational and human resources experience working as an executive in the healthcare field.
Ginchansky holds a bachelor’s degree in English from American Jewish University and a master’s in organizational management from University of Phoenix. She is a member of SHRM, DallasHR and is a former long-time member of Vistage International.
TABLE OF CONTENTS
Purpose of the Hiring Guide
Analyzing Medical Practice Staffing
Analyzing Medical Practice Staffing
The Recruitment Process Reconsidered
Designing a Hiring Process
Appendix A: Job Descriptions
Appendix B: Sample Interview Questions
About the Authors
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