ISBN # 978-1-56829-692-0
Without argument, healthcare is one of the most complex industries from both an operational and a financial perspective. In all practices, financial management professionals have a responsibility and a greater focus on internal controls, risk management, business analytics, with higher awareness of systems vulnerability. Finance professionals can be assigned responsibility for many functions; however, they are almost always the keepers of the data.
As one in a series of Simple Guides, this manual takes the guesswork and confusion out of hiring for financial management so you are prepared when one of your most valued employees has just given notice or someone who has been with the practice for 10 years decides it is time to move on. Whether your practice is expanding, or you are hustling to fill an open position, you need help.
This Simple Guide focuses on the recruitment, hiring and retention processes for the financial management positions in your practice and includes the following:
- Identifying the most important attributes, such as integrity and honesty, required for finance professionals and staff
- Assuring the job descriptions include tasks with checks and balances to reduce risk with the practice’s financials
- Interviewing basics with sample behavioral-based questions which focus on the candidate's knowledge base
- Immediate resources such as simple forms and templates that can be personalized for your practice
This is written for anyone who has a hand in the hiring and recruitment process. Use it as a valued resource for direction and support for placing and retaining great staff.
Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine. For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle. She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve.
Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management, and quality improvement. Her MS in I-O Psychology has fueled her passion for working with leaders to prepare and develop future workforces.
Sharon Z. Ginchansky, MAOM, is an organizational consultant with the Brittain-Kalish Group, specializing in revitalizing leadership and organizational change to improve operations and to enhance the way businesses engage their staff. She is recognized as an expert in leading organizations through start up, culture changes, acquisitions and divestitures, and labor negotiations. She has more than 25 years of operational and human resources experience working as an executive in the healthcare field.
Ginchansky holds a bachelor’s degree in English from American Jewish University and a master’s in organizational management from University of Phoenix. She is a member of SHRM, DallasHR and is a former long-time member of Vistage International.
TABLE OF CONTENTS
Purpose of the Hiring Guide
Analyzing Medical Practice Staffing
Financial Management Roles within the Medical Practice
Preparing the Job Description
The Recruitment Process Reconsidered
Designing a Hiring Process
Appendix A: Job Descriptions
Appendix B: Sample Interview Questions
About the Authors
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