There are key market drivers that are creating challenges for medical practices. These include a changing regulatory environment, reimbursement challenges, larger consumer payments with decreasing margins for medical practices and patients recognizing that they have a voice in their care. Patients have higher expectations and expect more from their clinical providers. This affects the medical practice at almost every entry and care point.
Your clinical staff is pivotal in working with your patients and physicians. It’s also incredibly important to place the right level of staff for risk reduction and quality outcomes. Recruiting and hiring staff is not something the practice does on a regular basis. But when the need arises, having a step by step resource with the information you need in one place, will make some of these decisions less difficult.
This Simple Guide is focused on clinical positions, from nursing to technicians and other ancillary staff, and is one in a series of hiring guides. Use this guide to:
- Identify necessary subjective skills, such as empathy, that are balanced with good clinical practices
- Analyze tactical job descriptions, to ensure the candidate is reasonably focused on their core duties, working to the top of their license
- Implement interview basics with sample behavior- based questions that will provide insight to future performance
- Access immediate resources such as simple forms and templates that can be personalized for your practice
This is written for anyone who has a hand in the hiring and recruitment process. Use it as a valued resource for direction and support for placing and retaining great staff.
Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine. For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle. She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve.
Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management, and quality improvement. Her MS in I-O Psychology has fueled her passion for working with leaders to prepare and develop future workforces.
Sharon Z. Ginchansky, MAOM, is an organizational consultant with the Brittain-Kalish Group, specializing in revitalizing leadership and organizational change to improve operations and to enhance the way businesses engage their staff. She is recognized as an expert in leading organizations through start up, culture changes, acquisitions and divestitures, and labor negotiations. She has more than 25 years of operational and human resources experience working as an executive in the healthcare field.
Ginchansky holds a bachelor’s degree in English from American Jewish University and a master’s in organizational management from University of Phoenix. She is a member of SHRM, DallasHR and is a former long-time member of Vistage International.
TABLE OF CONTENTS
Purpose of the Hiring Guide
Analyzing Medical Practice Staffing.
Clinical Roles within the Medical Practice
Preparing the Job Description
The Recruitment Process Reconsidered
Designing a Hiring Process
Appendix A Job Descriptions
Appendix B: Sample Interview Questions
About the Authors
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