ISBN # 978-1-56829-689-0
Healthcare administrators are responsible for the management and oversight of healthcare organizations. This can involve everything from budgeting to staffing to operations. These roles are critical to the day to day operations and so hiring the right people and having processes for getting them to work in your practice are critical.
As one in a series of Simple Guides, this manual is your partner in hiring for positions in administration, which are the backbone and support of your practice; from the administrative assistant to human resources staff, the health information group, and other titles that are integral to practice operations.
This Simple Guide focuses on the recruitment, hiring and retention processes for administration positions in your practice and includes the following:
- Identifying the skillsets required for each role
- Realistically analyzing position expectations and performance
- Interviewing basics with sample behavioral-based questions
- Immediate resources such as simple forms and templates that can be personalized for your practice
This is written for anyone who has a hand in the hiring and recruitment process. Use it as a valued resource for direction and support for placing and retaining great staff.
Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine. For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle. She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve.
Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management, and quality improvement. Her MS in I-O Psychology has fueled her passion for working with leaders to prepare and develop future workforces.
Sharon Z. Ginchansky, MAOM, is an organizational consultant with the Brittain-Kalish Group, specializing in revitalizing leadership and organizational change to improve operations and to enhance the way businesses engage their staff. She is recognized as an expert in leading organizations through start up, culture changes, acquisitions and divestitures, and labor negotiations. She has more than 25 years of operational and human resources experience working as an executive in the healthcare field.
Ginchansky holds a bachelor’s degree in English from American Jewish University and a master’s in organizational management from University of Phoenix. She is a member of SHRM, DallasHR and is a former long-time member of Vistage International.
TABLE OF CONTENTS
Purpose of the Hiring Guide
Analyzing Medical Practice Staffing
Administrative Roles within the Medical Practice
Preparing the Job Description
The Recruitment Process Reconsidered
Designing a Hiring Process
Appendix A: Job Descriptions
Appendix B: Sample Interview Questions
About the Authors
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