Staff Training Resources

Managing a medical practice is nearly impossible without help from your staff members. One way successful practice managers retain employees longer is by constantly giving employees ways to grow professionally and encouraging ongoing education. 

The books and online courses below are great resources for training and developing your staff. Have several new employees joining your team? Consider signing them up for our online Customer Service course or order them a copy of Communicating Effectively.

Need to meet compliance standards? Enroll your staff all at once into our HIPAA workforce training course. We will also be adding an additional training course on OSHA very soon!  

Benchmarking 100 Level - Multiple User

Discover the importance of benchmarking and explore how utilizing data can improve patient flow, care, experience and revenue.


Item SKU: S15BENCHMU
Nonmember price: $89.00

Member price: $69.00

Add to cart

Effective Debt Collection 100 Level

Discover the best practices for effectively collecting debt during a 30-minute online course.


Item SKU: S15DEBT
Nonmember price: $69.00

Member price: $39.00

Add to cart

Effective Debt Collection 100 Level – Multiple Users

Purchase multiple seats to train staff on implementing debt collection best practices. 


Item SKU: S15DEBTMU
Nonmember price: $69.00

Member price: $39.00

Add to cart

Customer Service 100 Level

Learn how to employ key customer service concepts in a patient-centric healthcare setting.


Item SKU: S15SERVE
Nonmember price: $139.00

Member price: $99.00

Add to cart

Employee Handbook for Medical Practices - e-book

This customizable electronic handbook template helps practice managers develop a practice-specific handbook to help inform existing and new employees of practice-specific policies and procedures.


Item SKU: E8804
Nonmember price: $99.00

Member price: $59.00

Add to cart

MGMA Customer Service 100 Level - Multiple User

Learn how to employ key customer service concepts in a patient-centric healthcare setting.


Item SKU: S15SERVEMU
Nonmember price: $139.00

Member price: $99.00

Add to cart

Benchmarking 100 Level

Discover the importance of benchmarking and explore how utilizing data can improve patient flow, care, experience and revenue.


Item SKU: S15BENCH
Nonmember price: $89.00

Member price: $69.00

Add to cart

Principles Into Practice Education Series

MGMA’s Principles into Practice Education Series (PIPES) provides a turnkey educational package for staff training in one convenient curriculum. 


Item SKU: PK8920
Nonmember price: $1,750.96

Member price: $1,399.36

Add to cart

Communicating Effectively: Principles Into Practice Education Series - Volume IV

MGMA’s Principles into Practice Education Series (PIPES) is an eight volume educational package for staff training in one convenient curriculum. 


Item SKU: 8906
Nonmember price: $249.00

Member price: $199.00

Add to cart

Creating a Culture of Care: Principles Into Practice Education Series - Volume VI

MGMA’s Principles into Practice Education Series (PIPES) is an eight volume educational package for staff training in one convenient curriculum. 


Item SKU: 8908
Nonmember price: $249.00

Member price: $199.00

Add to cart

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About the MGMA Store


MGMA is committed to arming practice managers with the tools they need to drive excellence in their practices.

The MGMA store offers a complete range of books, education, surveys and resources to equip you to navigate the rapidly changing healthcare environment and meet the needs of today's patients.

 

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