Weren’t able to attend MGMA 2016 Annual Conference?

You can still watch the educational sessions and even purchase exams to earn continuing education credit for AAPC and CEU credit. CMPEs and FACMPEs can earn ACMPE credit by simply watching the educational sessions and submitting it to the ACMPE transcript.

Search by content area, continuing education credit, learning level and more.

In order to claim non-ACMPE credit, it is a requirement that you must watch the recorded sessions and pass the associated exam. Once you purchase your selections, both the recorded session and the exam will appear in your MGMA “My Account” > “My Online Education” section.

Learn how to claim continuing education credit.



A01 The Exceptional Leader’s Playbook

Speaker: Tracy Spears
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16A01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

What are the attributes of an exceptional leader? Do highly productive organizations even need exceptional leaders?  Hear from the co-author of “What Exceptional Leaders Know” in this high-energy session that will outline the core competencies of exceptional leaders, the power of transparency in leadership, and how exceptional leaders drive positive change in organizations. The session will share relatable anecdotes to communicate specific strategies you can immediately implement in your organization.

This session will provide you with the knowledge to:

  • Discover why and how exceptional leaders make a difference in your organization
  • Outline how to have effective meetings
  • Examine the power and importance of transparency in leaders

Recording

Price: $14.50

Exam

Price: $24.50

A02 Win at Patient Payments and Make Friends Using Automation

Speakers: Jeff Wood | Ginny Shipp
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16A02

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The patient collections challenge is daunting. To start, providers must ask both staff and patients to adopt new behaviors and mindsets. Patients can be overwhelmed with the many forms of rising care costs, such as higher deductibles, larger premiums, higher co-pays and larger co-insurance amounts. Provider teams − especially revenue cycle and front office staff − may long for the days when their main patient collections responsibility was collecting modest co-payments and then sending patient statements. Amid these challenges lies a key opportunity for providers to leverage automation and technology to assist with the heavy lifting associated with collections. This can be a win-win for both healthcare organizations and patients: providers can improve their patient collections without adding additional staff, while patients can benefit from new payment options as well as input regarding their cost of care and payment plans.

This session will provide you with the knowledge to:

  • Summarize the benefits and importance of incorporating automation into the patient financial responsibility environment
  • List different automation tools that can improve patient payments from prior to service to post service
  • Identify how to incorporate automated patient payments technology into your existing workflow

Recording

Price: $14.50

Exam

Price: $24.50

A03 Avoiding the Sand Traps on the Path to PCMH Transformation

Speakers: Steven Blubaugh, MBA, MHA, PCMH, CCE | Jennifer Zreloff, MD
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1 | AAPC: 1 Core A
Item SKU: ANN16A03

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AAPCCredits are available to registered webinar attendees who purchase and pass the subsequent exam.

One AAPC credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.5 or as AAPC deems appropriate.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC for the programs content or the programs sponsor.

 
 

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The process to become a Patient-Centered Medical Home can take over a year to complete. This long and grueling process will impact all areas of your practice, from scheduling and front desk operations through how a physician interacts with the patient and care coordination occurs. This transition to becoming a PCMH involves two activities that are occurring simultaneously, the completion of the application and the care transformation and process re-engineering. This session will reveal some of the best practices as experienced by an NCQA PCMH Certified Content Expert and a Family Practice Physician. This session will provide you with best practices to achieve staff and physician buy-in, review steps to conduct an informative gap analysis and use this to develop an action plan, and how to maintain momentum throughout the yearlong process.

This session will provide you with the knowledge to:

  • Conduct a gap analysis and use that to build an action plan for implementation
  • Obtain strategies to achieve staff and physician buy-in
  • Maintain momentum and continuous progress during the year-long application cycle and beyond

Recording

Price: $14.50

Exam

Price: $24.50

A04 Aligning Physician Compensation and Organizational Goals in the Value-Based Era

Speakers: Justin Chamblee, CPA | Jon Morris, JD, MBA
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16A04

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Physician compensation is changing as rapidly as the reimbursement environment, with practically all hospitals and medical practices asking questions surrounding “what should we change” and “when should we change”, along with many other questions. The challenges faced by both hospitals and private groups are real, with different approaches to address each. However, in the midst of the challenges are incredibly opportunities to further link the method by which physicians are compensation more solidly into the mission of the respective organization. This presentation will highlight the key challenges and then provide practice insights into how to adapt both hospital employed and private practice compensation models to the new realities of medicine today. Further, it will include examples/case studies of how groups are handling these challenges.

This session will provide you with the knowledge to:

  • Identify the challenges that clinical integration and new reimbursement schemes pose to physician compensation
  • Recognize opportunities that exist to modify compensation plans
  • Discuss practice insights necessary to make the required modifications to compensation plans

Recording

Price: $14.50

Exam

Price: $24.50

B01 Improving Medical Practices with APPs, Scribes and Medical Students

Speaker: Kyle Matthews, CMPE
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16B01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Balancing efficiency, patient needs and overhead is a constant struggle. Utilizing non-physician providers can be the missing piece of a healthy clinic. This session will provide scenarios for implementing scribes, advanced practice providers and medical students. Going beyond ideas, we will explore actual successes and lessons learned. Already have APPs in your practice? Focus will be given to compensation models, governance and clinic models to ensure leaders are equipped with options to ensure the success of NPs and PAs in clinic and hospital settings. Attention will be given on how properly deploying non-physician providers can strengthen an organization participating in bundled payment, ACO and other alternative-payment models.

This session will provide you with the knowledge to:

  • Identify when and how scribes would add to the productivity of physicians
  • Explore the organizational and financial structuring of APPs
  • Discuss the direct and indirect benefits of incorporating medical students into the practice

Recording

Price: $14.50

Exam

Price: $24.50

B02 Preparing for the Next Generation of Managed Care Contracting

Speakers: Doral Jacobsen, MBA, FACMPE | Nanci Robertson, RN, BSN
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16B02

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Managed care contracting is going through an evolution. This session will describe the continuum of various reimbursement methodologies arrangements starting with fee for service (FFS) concluding with full risk arrangements. It will provide a foundation in terms defining various models for commercial and government payers and move into a more targeted discussion with a case study for each contracting methodology on the continuum. Tactical considerations the Administrator must take into account for each type of methodology in order to drive improved quality of care and financial performance and key attributes that successful practices possess relative to succeeding in a transformed environment will be discussed.

This session will provide you with the knowledge to:

  • Identify various contracting methodologies payers are employing in todays transformed healthcare environment
  • Determine critical practice attributes necessary for a successful contracting arrangement
  • Identify barriers and deal breakers for contracting arrangements

Recording

Price: $14.50

Exam

Price: $24.50

B03 Predicting Like a Pro

Speaker: Frank Cohen, MBB, MPA
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16B03

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The potential for a successful manager or administrator can be measured by their abilities in estimating and predicting.  Whether it has to do with financial planning, mergers or acquisitions, capital improvements, succession or growth, one’s ability to predict the future and estimate an outcome is absolutely critical to long term success of any organization.  Becoming a better predictor is not only good for your organization, it can do wonders for your personal career. This session will contrast four methods for improving predictive powers and will provide valuable tools for how to calibrate your brain to become better at estimating.

This session will provide you with the knowledge to:

  • Examine how predicting and estimating are powerful partners
  • Compare four techniques to become a better predictor
  • Predict outcomes to improve business outcomes

Recording

Price: $14.50

Exam

Price: $24.50

B04 Tools to Achieve Effective Physician Leader Partnerships

Speakers: Allison Winkler, MPH | Bruce Bagley, MD, FAAFP
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16B04

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Practice leaders are under more pressure now than ever to lead their teams into a future with many unknowns – changing payment structures, increasing numbers of payors and types of plans, more regulatory burdens and incentive programs to opt into or out of. On top of these external influences, administrators need to fearlessly lead their teams into an unknown environment so they are poised for success as a team. Studies have shown that practices with strong administrator-physician leader partnerships are better suited for success in today’s health care environment. These practices have stronger practice revenue, and they invest more in operating costs, meeting the needs of the physicians and team who provide care to patients. This session will provide learners the tools they need to create impactful administrator-partnerships to help your practice achieve desired outcomes from both the physician and administrative leader perspective.

This session will provide you with the knowledge to:

  • Incorporate tactics and strategies to create and strengthen partnerships with physician leaders
  • Practice different communication channels and styles to effectively collaborate with physician leaders
  • Implement a shared-decision making and co-leadership structure in your practice

Recording

Price: $14.50

Exam

Price: $24.50

B05 The Relationship Between the VA Health System and Providers

Speaker: Bryan Soronson, MPA, CRA, FACMPE
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16B05

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

For the last 70 years, the Veterans Administration (VA) has partnered with academic medical centers (AMCs) for the delivery of health care, funding of research and training residents and fellows. The VA employs full and part time physicians, contracts with AMCs for clinical care, and purchases clinical care through the Veteran's Choice program and traditional fee for service (called fee basis) options. The administrative burden of working with the VA can be overwhelming. This presentation will detail current programs and their administrative burdens. This session will illustrate the overarching goals and identify the roles of both academic and non-academic physicians in the new Consolidate Community Care Program that was recentlntly released. This session will highlight the top 10 relationship lessons learned from both sides of the acquisition table and review ways of looking beyond the money to successfully merging values, culture, mission and vision.

This session will provide you with the knowledge to:

  • Outline details about contracting with the VA, salary support provided to physicians, VA research programs and resident training
  • Examine the proposed Choice consolidation program which will transform the delivery to health care to Veterans
  • Analyze why so much time is spent dealing with the VA regarding contracting, credentialing, IT, timely reimbursement and compliance

Recording

Price: $14.50

Exam

Price: $24.50

B07 Improved Patient Engagement Through Improved Patient Experience

Speaker: Stephen Dickens, JD, FACMPE
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1.25
Item SKU: ANN16B07

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

As we move deeper into payment reform and embrace the concept of value over volume, patient experience is going to become an increasingly important aspect of the new payment model. While the industry has focused for years on patient satisfaction, many practice executives and physicians do not understand the difference between patient satisfaction and patient experience. To achieve a positive patient experience requires patients to become engaged in their care. Engaging patients in their care extends far beyond the physician-patient interaction. It requires all members of the staff to connect with patients in new, different and deeper ways. Even those staff who never see a patient impact the patient experience and have an opportunity to set the practice up for success. This session focuses on bringing together all members of the team to craft the best patient experience possible.

This session will provide you with the knowledge to:

  • Understand and articulate the significance of a positive patient experience to both reimbursement and patient outcomes
  • Restate the barriers to creating a positive patient experience
  • Demonstrate best practices to engage staff and patients in creating positive patient experiences while improving patient compliance

Recording

Price: $14.50

Exam

Price: $24.50

B08 Case Studies in Billing Gone Badly

Speaker: Charles Wolf, MD, CHC, CPC
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1 | AAPC: 1 Core A
Item SKU: ANN16B08

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AAPCCredits are available to registered webinar attendees who purchase and pass the subsequent exam.

One AAPC credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.5 or as AAPC deems appropriate.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC for the programs content or the programs sponsor.

 
 

Expanding Item - View More ACMPE

ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Physician are busy providing quality care for their patients while the pressures to remain financially solvent are intense. Making time to build an effective billing compliance program is not always in the forefront. However, if not addressed, it could run into a variety of compliance problems. Using the case study method, this session will examine court documents that tell the story of “Billing Gone Badly” in some practices. Most practices do not scheme to bill fraudulently and think “it only happens to fraudsters”. But what do the transcripts from actual cases show? What do the legal complaints filed in courts demonstrate about what went wrong? What best practice principles can be gleaned by dissecting the details of a few cases of Billing Gone Badly? Practices need to avoid altogether the legal and administrative burdens that come with “Billing Gone Badly”.

This session will provide you with the knowledge to:

  • Examine court and investigative documents of physician practice cases where it appears the billing had gone badly
  • Leverage the hard lessons learned by others to mitigate billing compliance problems in your practice
  • Formulate compliance program strategies to protect your practice today

Recording

Price: $14.50

Exam

Price: $24.50

C06 Think Your ICD-10 Transition Was a Success? You Could be Wrong!

Speaker: Susan Whitney, CPC-I
Learning level: Advanced
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5 | AAPC: 0.5 Core B
Item SKU: ANN16C06

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AAPCCredits are available to registered webinar attendees who purchase and pass the subsequent exam.

One AAPC credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.5 or as AAPC deems appropriate.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC for the programs content or the programs sponsor.

 
 

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The long awaited and long overdue transition to ICD-10 is over. Many say it came and went without a blip on the radar. A “non-event” in our practice, some administrators say. Claims getting paid mean success, right? Not so fast. Last year, Medicare rolled out a 1 year denial-free grace period to assist payers with the transition into ICD-10 coding and many payers followed suit, meaning many claims were not denied that in the future could be. With this one year grace period coming to a close, practices need to review their current coding patterns and denials and prepare themselves for more stringent coding and payment guideline changes sure to come.

This session will provide you with the knowledge to:

  • Critique current coding patterns in your practice since ICD-10 implementation
  • Formulate a process to address the current data that needs attention
  • Develop a plan for moving forward with a truly successful implementation of ICD-10 that will sustain itself as new payment models emerge

Recording

Price: $14.50

Exam

Price: $24.50

D03 Eliminate the Waiting Room

Speaker: Cheryl Becker, RHIA, CPHQ
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16D03

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

No one likes to wait, especially in a doctor’s office full of contagiously sick patients. Pediatric waiting rooms pose additional issues with noise and privacy. How do you design a workflow without a waiting room, where patients make their own way through the halls and exam rooms are ready for them, and where providers and staff easily know where to go next? In this session, you will learn about an innovative care-delivery model and the technology that supports it, including self-rooming workflow and an automated communication system that serves as “air traffic control” for the clinic. Every step of the patient experience is shared in real-time, including time spent alone or with caregivers, who has seen the patient, and who needs to see them next. The end result is a calm, quiet, healthier clinic that enables a more efficient flow of patients and a collaborative care environment.

This session will provide you with the knowledge to:

  • Outline the mechanics of a successful self-rooming workflow
  • Leverage technology that supports self-rooming and efficient, team-based collaborative care
  • Discover how to exceed patient expectations by providing efficient care with no waiting room and minimal wait time

Recording

Price: $14.50

Exam

Price: $24.50

D05 Under the MACRAscope: MIPS Quality, Cost and Practice Improvement Activities

Speakers: Jennifer McLaughlin, JD | Suzanne Falk, MPP | Mollie Gelburd, JD
Learning level: Update
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16D05

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) permanently eliminated the SGR’s annual threat of physician payment cuts and enacted significant reforms to Medicare physician quality reporting requirements. MACRA created two value-based payment tracks – the Merit-Based Incentive Payment System (MIPS) and Alternative Payment Models (APMS). At the outset, the majority of physicians will default into the MIPS track. In this session, a panel of MGMA Government Affairs staff will focus on the quality, cost, and practice improvement components of MIPS. These components are expected to comprise three-quarters of the total MIPS calculation, which will determine whether physicians earn a Medicare bonus or face a penalty starting in 2019. Join your MGMA Government Affairs team for this timely discussion and let them help you navigate the transition to MIPS.

This session will provide you with the knowledge to:

  • Distinguish between MIPS and current quality and cost programs, including PQRS and the Value-Based Payment Modifier
  • Understand the potential financial upside and downside of MIPS participation
  • Familiarize yourself with the MIPS implementation timeline

Recording

Price: $14.50

Exam

Price: $24.50

D07 The  Administrators Role in the Integration and Affiliation Process

Speaker: Ann McFarland, FACMPE
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16D07

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

If integration or affiliation of your independent practice is in your future, your role and participation in all phases of the process is essential. This session will identify the management/administrative skills required for a successful outcome, as well as lead you through the multiple phases in which you will be involved--from initial discussion, to the letter of intent (LOI), due diligence, negotiations, and transition and onboarding.

This session will provide you with the knowledge to:

  • Articulate the role of the Administrator during acquisition/affiliation discussions
  • List a step-by-step due diligence process to follow during acquisition/affiliation negotiations
  • Identify additional skills required in an integrated system relationship

Recording

Price: $14.50

Exam

Price: $24.50

D08 Faculty Relations: The Intersection of Academic Clinical Admin Services and Human Resources

Speaker: Anna Roman, PhD, MPA
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16D08

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Department Chairs and academic clinical administrators are often faced with difficult and challenging conversations with faculty members throughout the year, but in particular, during the annual review process. These conversations often include such issues as meeting productivity requirements, demonstrated unprofessional conduct, and a lack of departmental citizenship. Navigating institutional human resource policies, while maintaining a collegial environment, can be taxing. Through a series of case studies, participants will consider various strategies for handling professionalism issues in the clinical, teaching and research environments. These include: the cost of conflict in the workplace, physician engagement, and strategies for addressing problematic physician behavior.

This session will provide you with the knowledge to:

  • Develop a strategy to address professionalism issues and improve communication
  • Discuss effective interaction with institutional human resources department and inside legal counsel
  • Apply performance improvement plan strategies their institution

Recording

Price: $14.50

Exam

Price: $24.50

E01 Tribal Leadership

Speaker: Halee Fischer-Wright, MD, MMM, FAAP, CMPE
Learning level: Intermediate
Duration: 90 minutes
Credit hours: ACMPE/CEU: 1.5 | AAPC: 1.5 Core B
Item SKU: ANN16E01

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AAPCCredits are available to registered webinar attendees who purchase and pass the subsequent exam.

One AAPC credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.5 or as AAPC deems appropriate.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC for the programs content or the programs sponsor.

 
 

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Culture within organizations is the most important factor that affects quality, satisfaction, and financial outcomes. This session focuses on how to identify the culture present within your organization, and how to improve it using techniques derived from the latest research. Topics include assessing current culture, aligning the culture based on values and team excellence. The result of this session is an understanding of how culture affects organizations, the leverage points to improve culture, and how to create high performance teams.

This session will provide you with the knowledge to:

  • Discover the culture within your own organization
  • Utilize stage specific techniques to elevate the culture in your organization
  • Leverage the values to form high performance teams to create alignment of your organization

Recording

Price: $14.50

Exam

Price: $24.50

F01 Someone from the OIG is Here to See You

Speaker: Kyle Matthews, CMPE
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16F01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

What would you do tomorrow if you heard that someone from the OIG was at the door? Would you be prepared? Would you have any idea what to expect? What would you tell your physicians? After going through the audit process, I can tell you that everything I expected to happen was wrong. In this session, we will go through the entire continuum of the audit process. We will focus on the cause of the audit and what you can do today to lessen the chances of you being greeted by the Office of Inspector General. If you are the subject of an audit, we will discuss the questions you should ask of your legal counsel, how to prepare your physicians and how to ensure you take the leadership role through the entire process.

This session will provide you with the knowledge to:

  • Identify common causes for OIG audits
  • Analyze the practice manager's readiness for government inquiries
  • Provide leadership lessons to be implemented in the event of an audit

Recording

Price: $14.50

Exam

Price: $24.50

F02 Emotional Intelligence: Your #1 Competitive Advantage Today

Speaker: Shelly Waggoner, MS, CEBS, SHRM-SCP
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16F02

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

In today’s competitive workforce, emotional intelligence (EQ) has become the new IQ. While IQ has always been the indicator of success in business, EQ has risen to the top as one of the most important skillsets in business today. In this session, you will learn the meaning of EQ how to increase your overall EQ and how to leverage it to maximize your overall effectiveness. EQ will give both you and your practice the edge you have been looking for to reach your fullest potential and lead the competition today.

This session will provide you with the knowledge to:

  • Discover the definition of EQ and why it is preferred over IQ today
  • Utilize EQ to increase your communication effectiveness
  • Incorporate key concepts of EQ and integrate tips for increasing and leveraging EQ to reach your potential

Recording

Price: $14.50

Exam

Price: $24.50

F04 Changing Care Delivery Through Retail Partnerships

Speakers: John Budd, MBA | Malita Scott | Asif Shah Mohammed, MBA
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16F04

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The advent of disruptive competition from retailers such as Target, Walgreens, and CVS, responding to patient demands for enhanced access to convenient care is changing the nature of population health management. The potential for alignment and partnership with these entities is creating exciting new models for care transformation and cost reduction that could change the ways in which patient’s access and receive care. The need for providers to rethink the channels through which they traditionally provide treatment and monitor patient care has become paramount to long-term sustainability. For large retailers, the ability to align their brand with quality local providers has prompted many large chains to move away from the wholly owned retail clinic to partnership models with community providers. To select the best model, medical groups and integrated systems must have an articulated vision, develop new planning competencies, and understand the infrastructure requirements for a truly integrated retail care model.

This session will provide you with the knowledge to:

  • Summarize the forces driving the opportunities for retail health alignment
  • Review current retail health alignment models
  • Identify the key decision-making criteria when deciding if a retail health partnership is right for your organization

Recording

Price: $14.50

Exam

Price: $24.50

F05 Case Study in Implementing Service Lines in an Academic Medical Center

Speakers: Kelly Suskie, MHSA, FACMPE | Paula White, FACMPE
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1.25
Item SKU: ANN16F05

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Follow one Academic Medical Center’s journey in implementing a successful service line structure.  In this session, we will describe the University of Arkansas for Medical Sciences AMC (location, missions, size, structure) and provide defined examples of Service Lines in AMC’s (will include member polling data).  We will look at how the UAMS Medical Center & College of Medicine were previously structured to support patient care and provide the rationale for re-structuring the healthcare delivery system. We will explore the New Paradigm for AMC’s, provide an in-depth study of one service line and one core service area and discuss planning and implementation.

This session will provide you with the knowledge to:

  • Describe at least 2 reasons why an AMC would look to re-structure as a solution to the challenges of the current healthcare environment
  • Define the term “integrated revenue cycle” at the end of the presentation
  • Identify the impact to the clinical delivery system of moving to a service line structure for one clinical service unit- Pathology

Recording

Price: $14.50

Exam

Price: $24.50

G01 Carving Up and Drilling Down: Business Intelligence for Revenue Cycle Management

Speaker: Nate Moore, CPA, MBA, FACMPE
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16G01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Customized. Automated. Fast. Do these words describe your Business Intelligence? Are you relying on inflexible canned reports cluttered with a lot of unnecessary information? Do you find yourself starting from scratch every time you need an updated report? Do BI projects take days, weeks, months, years? This session will describe and demonstrate BI tools that produce customized reports with on revenue cycle management from appointments through denials. It is easy for managers and staff to see exactly what they need to see without relying on the IT department for new reports. The BI tools are easily automated and reports come to your email, web page, or electronic device. Spreadsheets automatically refresh data as they open. Spend your time analyzing data, not recreating it. This session will also describe a model for quickly developing tools and reports that deliver customized, automated BI no time!

This session will provide you with the knowledge to:

  • Communicate your BI vision to IT staff by speaking their language and view example after example of revenue cycle tools currently used by practices nationally
  • Demonstrate different BI tools that deliver customized, automated data quickly and effectively
  • Formulate practical ideas you can apply and catch the vision of what BI should mean to your unique practice’s revenue cycle

Recording

Price: $14.50

Exam

Price: $24.50

G03 Emory Healthcare's Journey to Value-Based Care

Speakers: Traci Galatas | Kristie Koch | Richard S. Gitomer, MD, MBA, FACP
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16G03

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Emory Healthcare (EHC) has experience success in the fee for service environment. In 2011 EHC leadership began to believe that the oft-threatened transition to value-based care was approaching and began the transformation journey to a value-based delivery model. Using the Emory Healthcare Network (EHN) as an example, this panel discussion will highlight EHC’s decision-making process, and key governance, management, and clinical elements that an organization might want to consider in their journey to value. The EHN is in its third year of operation under value-based contracts and demonstrated a reduction in the cost trend and improvement in quality through the first year. The key elements will be highlighted in a series of short didactic presentations by the panel members, and further amplified in a question and answer session between the panel and the participants.

This session will provide you with the knowledge to:

  • Describe one organization’s path to value-based arrangements
  • Identify key elements of the administrative infrastructure necessary for clinical integration
  • Review the development, execution, and oversight of a population management program

Recording

Price: $14.50

Exam

Price: $24.50

G04 Bringing Specialists into your Medical Neighborhood

Speaker: Nicole Deaner, MSW
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16G04

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Visits to specialists compromise more than half of all ambulatory care visits in the US. What does that mean to your practice? The typical primary care provider is coordinating care with 229 physicians in 117 practices! . During this interactive session, participants will hear from an industry expert [Kari Loken] on how to establish relationships, improve communication, implement care compacts, develop a sustainable process to track specialty care coordination, and increase accountability in the medical neighborhood. Additionally, participants will learn about methods for prioritizing outreach and how the care team can support this process. These strategies allow providers time to do what they do best: provide collaborative patient care. Participants will acquire tools to use to prioritize, measure and develop formal relationships with their specialty neighbors.

This session will provide you with the knowledge to:

  • Discover the value of improving care coordination with specialty and the benefits it brings to the patient, staff, providers and your specialty partners
  • Compare which specialties to approach
  • Utilize tools and techniques to improve relationships with specialty providers and practices

Recording

Price: $14.50

Exam

Price: $24.50

G06 How to Activate Patients and Increase Outcomes and Satisfaction

Speaker: Pamela Ballou-Nelson, RN, MSPH, PhD, PCMH, CCE
Learning level: Advanced
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16G06

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The growing number of people with chronic diseases has led to increased discussions on improving patient experience and quality outcomes by actively engaging patients in their own healthcare. Making patients active players in the delivery of care is a possible solution to reducing health care costs. A more active and literate patient, able to engage in the management of care might help reduce the length of hospitalizations and poor clinical outcomes. The increased interests towards the engagement of patients in their health is also the result of managerial and economic considerations driving our health system to a value based payment focus. This session will explore patient engagement definitions and the implementation of engagement strategies at the practice level. The following questions will be explored. What do we know about activated patients? How does activated engagement impact outcomes and cost? How do we measure activation? What is the Patient Activation Measurement (PAM) tool?

This session will provide you with the knowledge to:

  • Examine why activated engagement is important and assess the difference between engaged, compliant and activated
  • Discuss what we know about activated and engaged patients
  • Produce activated engagement strategies at the practice level

Recording

Price: $14.50

Exam

Price: $24.50

G07 Engaging Patients and Building Community for Practice Growth

Speaker: Andrea Eliscu
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16G07

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The most powerful voice in healthcare today belongs to the patient. Not only can they choose to engage or disengage from your practice, thanks to technology and social media, they can more easily and rapidly share their experiences and opinions with others. Your success and reimbursement is increasingly dependent on delighting and retaining patients. As a result, today’s healthcare providers have an unprecedented need and opportunity to attract and build loyal relationships with patients and also with staff, referral sources and the community. Learn how to deliver a more personal and memorable patient experience through communication, marketing and creative community involvement. Andrea will share best practices from forward-thinking healthcare organizations throughout the country that are embracing and incorporating these tenets into their practices to engage patients, strengthen satisfaction and ultimately, achieve market leadership.

This session will provide you with the knowledge to:

  • Discover the relationship of community involvement and patient engagement
  • Review marketing and communication strategies for medical practices
  • Identify innovative strategies to build strong relations in your community

Recording

Price: $14.50

Exam

Price: $24.50

G08 Under the MACRAscope: MIPS and EHRs

Speaker: Robert Tennant, MA
Learning level: Update
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16G08

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) permanently eliminated the SGR’s annual threat of physician payment cuts and enacted significant reforms to Medicare EHR requirements. MACRA requires that a Merit-Based Incentive Payment System (MIPS) include an EHR usage component known as Advancing Care Information (ACI) to replace Meaningful Use. This session will outline ACI, worth 25 percent of the MIPS calculation, which is a complex set of requirements that involve eligible clinicians achieving both a “base” score and a “performance” score in order to achieve success. Session participants will receive an overview of the key regulatory provisions of ACI, an analysis of the challenges associated with this MIPS component, and a discussion of potential ACI implementation strategies.

This session will provide you with the knowledge to:

  • Distinguish the requirements related to the ACI component of MIPS
  • Understand how ACI is expected to impact your medical group
  • Recognize the challenges associated with ACI and tactics to help overcome them

Recording

Price: $14.50

Exam

Price: $24.50

GEN04 MGMA's View from Washington

Speakers: Anders Gilberg, MGA | Jennifer McLaughlin, JD
Learning level: Update
Duration: 90 minutes
Credit hours: ACMPE/CEU: 1.5
Item SKU: ANN16GEN04

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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On the eve of an election that will determine our nation’s 45th President, join MGMA Government Affairs for a thoughtful dialogue on the current political and regulatory environment in Washington and MGMA’s ongoing efforts to advocate for medical group practices. As a culmination to MGMA Government Affairs’ “Under the MACRAscope” educational conference series, this general session will provide a holistic overview of the future trajectory of policies affecting medical practices with a focus on challenges and opportunities within the value-based payment reform landscape. Don’t miss this important opportunity to gain expert insight directly from your MGMA advocates in Washington.

This session will provide you with the knowledge to:

  • Review the current regulatory and political landscape in Washington for medical practices
  • Understand where MIPS and APMs fit in the broader context of Medicare physician payment reform  
  • Cite key federal health policy issues impacting medical group practices heading into 2017

Recording

Price: $14.50

Exam

Price: $24.50

H01 Effectively Recruiting Providers in a Post-Reform Environment

Speaker: Jim Stone
Learning level: Basic
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16H01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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The ACA continues to present unique challenges and unintended consequences to the physician workforce which require adjustments to your approach to physician recruitment and retention. This presentation will cover the following factors: Projected shortages; changes in physician reimbursement; changes in practice structures & employment models; practice changes including patient volume; patient documentation; care team; billing; coding; additional stress on physicians; ways to prevent/reduce physician burn out and attrition; changes to payers and insurance plans and how physicians are responding to these changes. Post-Reform uncertainty is causing a lot of stress on physicians. Keeping lines of communication open, engaging physicians, and gathering feedback may help alleviate some of the impact on your physician staff. Learning from trends and anticipating future workforce challenges are paramount to maintaining a successful, satisfied team of providers.

This session will provide you with the knowledge to:

  • Identify how to recruitment strategies will need to change in the future
  • Describe how the physician recruiting process will need to adapt to successfully identify, attract, recruit, and retain physicians in a post-reform environment
  • Recognize how your team and staff will need to adapt to the post-reform changes and challenges

Recording

Price: $14.50

Exam

Price: $24.50

H02 30 More Cost Savings Ideas to Implement in the Medical Practice

Speaker: Michael O'Connell, MHA, FACMPE, FACHE
Learning level: Basic
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16H02

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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2017 budgeting for medical practices is just around the corner. Are you struggling to find additional ways to make the practice more cost efficient? Are you trying to determine what additional efforts can be considered to finalize the budget? Many medical practice administrators have strategically worked with physician leadership, administrators, and caregivers to address cost repositioning, value based purchasing, and care affordability through development and implementation of a comprehensive plan resulting in significant cost savings. This session will provide an additional 30 cost saving efforts, beyond those presented last year, that have been implemented by administrators throughout the US. These ideas are as diverse as the different medical specialties. Their innovation, creativity, and practicality provide substantial efforts for consideration. All of the ideas have been fully vetted without compromising the patient experience, quality, safety, or employee engagement. It is hoped that this session will provide participants at least one idea to consider for implementation.

This session will provide you with the knowledge to:

  • Review 30 different cost savings efforts implemented at various group practices
  • Describe how these cost saving ideas were vetted and approached towards implementation
  • Recognize the feasibility on whether any of these cost savings can be applied in your medical practice

Recording

Price: $14.50

Exam

Price: $24.50

H03 Empowering Medical Assistants to Improve Primary Care

Speaker: Jessica Langley, MS
Learning level: Basic
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16H03

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Running a healthcare practice presents unique challenges – managers seek efficiency and productivity, while employees value career advancement, fulfillment and work-life balance. Most importantly, patients expect (and deserve) a high quality of care. Emerging healthcare trends focus on empowering the medical assistant – oftentimes the most underutilized and unrecognized direct patient care provider. Positioning the medical assistant as the heart of the care team can significantly improve productivity, quality care, and cost efficiency – at the same time creating a compelling career ladder for healthcare professionals. Join Jessica Langley, MS, Executive Director of Education and Provider Markets as she discusses three practical ways to incorporate these emerging trends within practices to positively impact both employee and patient outcomes.

This session will provide you with the knowledge to:

  • Incorporate medical assistants’ education and training enhancements to develop standardized clinical competencies
  • Discuss how to re-design the role of the medical assistant in the care team
  • Develop professional development opportunities for employee success

Recording

Price: $14.50

Exam

Price: $24.50

H04 Ensuring Data Security Through Better Vendor Compliance

Speaker: Mark McLaughlin
Learning level: Advanced
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16H04

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Today’s compliance officers and information security officers are on the front lines of data security, enforcing policies, procedures and controls to mitigate risk of breach or cyberattack. Mitigating risk is the name of the game. More than 90% of healthcare organizations and almost 60% of their business associates have experienced a data breach. Virtually 80% of healthcare organizations have experienced multiple breaches since 2010. According to the Office for Civil Rights, theft accounts for almost half of all cybercrime in healthcare. While credit card records are worth about $1 on the black market, healthcare records command more than five to ten times as much because the rich data provides fertile ground for fraud. Healthcare organizations cannot totally eliminate all risk of an incident/data breach, but in this session, the presenter will outline and review proactive steps that can be taken to significantly mitigate the risk of a cyberattack or breach.

This session will provide you with the knowledge to:

  • Evaluate ways to create, implement and monitor stringent compliance policies and practices, as well as looking at ways to enhance privacy, security and compliance staffing
  • Recognize the importance of annual risk assessments, intrusion detection, staff training etc. to determine vulnerabilities and close the gaps
  • Adjust to the shifting cybercrime landscape, following roadmaps created by the Office of the National Coordinator for Health Information Technology and others to build security and risk-sharing into their infrastructure

Recording

Price: $14.50

Exam

Price: $24.50

H05 Putting 'Fair' Back Into Fair Market Value

Speaker: Jeffery Moffat, CPA, ABV, CITP, CVA
Learning level: Basic
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16H05

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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From practice acquisitions, employment agreements, call coverage arrangements, clinical co-management, etc. - all are bound by regulations and guidance relating to the value of payments from hospitals to physicians and other providers. The standard of fair market value can in some cases seem to be an obstacle to implementing agreements that in almost any other industry would be based upon bona fide business decisions. In this session, we will discuss strategies to develop agreement structures that help hospitals and physicians fully realize value for all parties concerned (i.e. win-win) while remaining compliant with fair market value and commercial reasonableness standards.

This session will provide you with the knowledge to:

  • Understand fair market value and commercial reasonableness standards as they apply to the valuation of healthcare transactions and agreements
  • Identify the advantages and disadvantages of various levels of hospital-physician integration
  • Recognize general and specialty specific value-drivers in the development of successful hospital-physician alignment initiatives

Recording

Price: $14.50

Exam

Price: $24.50

H06 Accurately Valuing Work RVUs

Speaker: William Jessee, MD, FACMPE, FACPM, FACPE
Learning level: Basic
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5 | AAPC: 0.5 Core A
Item SKU: ANN16H06

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AAPCCredits are available to registered webinar attendees who purchase and pass the subsequent exam.

One AAPC credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.5 or as AAPC deems appropriate.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC for the programs content or the programs sponsor.

 
 

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Despite recent movement towards value-driven physician payment, most physician compensation plans are still driven primarily by production (primarily measured in terms of Work RVUs). Benchmark data on compensation earned per wRVU produced are available from MGMA and other survey resources. However, those data are often misused by hospitals and medical groups in determining the value of a wRVU for physician compensation. Since the benchmarks are calculated from TOTAL compensation, rather than just clinical compensation, they often overstate the value of a wRVU. This presentation will explore the reasons why the benchmarks should not be the sole determinant of the value of a wRVU and will present an alternative approach to calculating a "true" wRVU value, based on actual payment rates in the market.

This session will provide you with the knowledge to:

  • Describe three reasons why benchmark data on physician compensation per wRVU can produce excessive compensation rates
  • Calculate more accurate wRVU values based on payer rates in their market
  • Explain how they value a wRVU in such a fashion as to obtain physician agreement to that value

Recording

Price: $14.50

Exam

Price: $24.50

H07 The 7 Deadliest Communication Sins in Medical Practices

Speaker: Skip Weisman
Learning level: Basic
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16H07

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Recent reports by Towers Watson and Siemens in two different employee research projects have shown that the average employee in the average workplace wastes a minimum of 40-minutes per day due to poor and ineffective communication. Communication is the "soft" skill that comes with hard costs when business leaders are unaware of how communication is impacting their workplaces. There are 7 common communication mistakes taking place in every work environment every day that is at the core of virtually every problem, stress, and frustration. This interactive, engaging and entertaining session will bring these 7 communication mistakes to light, provide insights into the causes along with simple solutions so medical group practice managers can begin creating a culture of high-performance communication.

This session will provide you with the knowledge to:

  • Identify common mistakes in interpersonal communication
  • Determine 3 primary causes of these damaging communication habits
  • Example solutions to begin building a culture of high-performance communication

Recording

Price: $14.50

Exam

Price: $24.50

H08 The Future of Healthcare Delivery is Telemedicine

Speakers: Cynthia Kincade, CMPE | Lindsey Lanning, RHIA, RN, BSN, CCDS
Learning level: Basic
Duration: 30 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16H08

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

With an ever-evolving patient-clinician relationship, it is important to take a look at new opportunities to provide clinical support and engage your patients. As healthcare delivery evolves, telemedicine will be at the forefront of this movement. This presentation will introduce the fundamentals of telemedicine and the different modalities and delivery mechanisms available. Challenges and benefits associated with overcoming geographical barriers will be addressed along with looking at how telemedicine can increase access while decreasing travel and stress for patients. We will look at the use of tools such as wearable devices and mobile health apps that make it possible to transmit patient data to a physician, and connect with patients in ways that were previously impossible. We will briefly touch on the latest legislation governing telemedicine across the country by state and across state lines even taking a look at telemedicine coverage for patients.

This session will provide you with the knowledge to:

  • Summarize the fundamentals of telemedicine, how it improves patient engagement and increases access and quality of care
  • Identify strategies on how to integrate telemedicine into your practice by gaining physician buy-in and highlighting the ability to reduce or contain costs
  • Clarify current and potential federal and insurance regulations pertaining to telemedicine

Recording

Price: $14.50

Exam

Price: $24.50

I01 Happy Physicians and Healthy Patients with Direct Primary Care

Speaker: Clint Flanagan, MD
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16I01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The Direct Primary Care (DPC) model gives family physicians a meaningful alternative to fee-for-service insurance billing, typically by charging patients a monthly, quarterly, or annual fee (i.e., a retainer) that covers all or most primary care services including clinical, laboratory, and consultative services, and care coordination and comprehensive care management. Because some services are not covered by a retainer, DPC practices often suggest that patients acquire a high-deductible wrap-around policy to cover emergencies. Direct Primary Care benefits patients by providing substantial savings and a greater degree of access to, and time with, physicians.

This session will provide you with the knowledge to:

  • Describe the Direct Primary Care business model
  • Identify Direct Primary Care’s influence on the patient care experience
  • Analyze Director Primary Care’s impact on reducing the cost of health care

Recording

Price: $50.00

Exam

Price: $24.50

I03 Improving Quality and Lowering Costs with Advanced Practitioners

Speakers: Trish Anen, RN, MBA, NEA-BC | Benjamin Chaska, MD, MBA, CPE, FAAFP | Michelle Edwards, DNP, APRN, FNP, ACNP, FAAP
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16I03

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Rising physician shortages in primary care, have dramatically increased the need for Advanced Practitioners (APs) who include Advanced Practice Registered Nurses (APRNs) and Physician Assistants (PAs). This session will present recent findings from the Center for Advancing Provider Practices (CAP2) ambulatory and leadership assessments, highlighting the essential role of APCs in primary care and other ambulatory settings. CAP2, a collaboration between VHA-UHC Alliance NewCo, Inc. and MCHC, is a unique comprehensive database that helps health care organizations assess, manage and optimize the use of APs on provider teams. CAP2 data represents more than 200 organizations, in 31 states with 25,000 APs. We will focus on how Catholic Health Initiatives (CHI) developed a long-term strategy to implement an innovative team-based model of care.

This session will provide you with the knowledge to:

  • Describe how Catholic Health Initiatives implemented collaborative team-based primary care with advanced practitioners
  • Develop organizational strategies and structures for long-term sustainability of Advance practitioner models programs
  • Discuss Center for Advancing Provider Practices latest assessments of Advanced Practitioners utilization and leadership structures

Recording

Price: $50.00

Exam

Price: $24.50

I04 Improving Risk Adjustment Scores and Physician Reimbursement Through Documentation

Speakers: Angela Carmichael, MBA, RHIA, CDIP, CCS, CCS-P, CRC | Kimberly Hopey, PhD, RN
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1 | AAPC: 1 Core A and all specialties except CAS CC, CIR CC and CEMC
Item SKU: ANN16I04

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AAPCCredits are available to registered webinar attendees who purchase and pass the subsequent exam.

One AAPC credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.5 or as AAPC deems appropriate.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC for the programs content or the programs sponsor.

 
 

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

As ambulatory care grows and value-based payment expands across the care continuum, so does CMS and payer scrutiny of professional provider services. To improve risk adjustment scores, quality and financial outcomes, practice managers are looking to eliminate deficiencies in documentation, coding and billing. But outpatient Clinical Documentation Improvement (CDI) is more complex to implement than inpatient, with different coding requirements and payment methodologies, as well as higher patient volumes and shorter encounter times. In this session, practice managers will hear how one organization, planned a CDI initiative for value based and risk adjusted payment methodologies. Practice managers will learn the specific ways they can tailor that model within their own physician practices to gather tangible results including risk scores, quality data outcomes, and revenue impact will be discussed.

This session will provide you with the knowledge to:

  • Identify regulatory mandates, clinical documentation requirements and reimbursement guidelines for outpatient practices
  • Detail the case study organization's implementation for outpatient Clinical Documentation Improvement
  • Transfer sussessful CDI program processes and strategies to your physician practice

Recording

Price: $50.00

Exam

Price: $24.50

I05 Managing Population Health with Team-Based Care

Speaker: Elisha Jewett, MPH
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16I05

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

This session presents strategies for primary care practices to succeed in value-based contracts and initiatives that require a focus on cost containment and quality for the attributed patient population. The discussion will include defining the practice population and sub-populations, selecting high-value areas of focus, and developing team-based care strategies including identifying external resources and partners to execute effective population health management. Data from the Comprehensive Primary Care Initiative, which utilizes population-based enhanced payment, will be included. In April, 2015 President Obama signed into law the Medicare Access and Chip Re-authorization Act (MACRA), which adjusts fee-for-service payments based on performance. The National Committee for Quality Assurance (NCQA) proposed 5 principles for optimal future state under MACRA and the first principle calls for dedicated and well-organized primary care teams that support population health management.

This session will provide you with the knowledge to:

  • Leverage your care team for population health management
  • Examine your value-based contracts to select high priority areas of population health management
  • Utilize community resources and partnerships to support and enhance your population health management

Recording

Price: $50.00

Exam

Price: $24.50

I06 Physicians or Hospitals? Leading the Way in Maximizing Value-Based Reimbursement

Speaker: Aimee Greeter, MPH
Learning level: Intermediate
Duration: 60 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16I06

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

In today's healthcare environment, physicians and health systems are examining their role in the transformation to clinical integration and value-based reimbursement. Hospitals have traditionally led transformation efforts, but physicians are now investigating and demonstrating a willingness to develop their own clinically integrated networks (CINs). This session will focus on the two approaches to clinically integrated network development: hospital-led and physician-developed. It will describe the rationale behind physicians’ decisions to develop their own CINs and explain how technology, quality, and finance remain at the center of the development process, regardless of the approach.

This session will provide you with the knowledge to:

  • Analyze different structural models for CINs and their impact on successful transformation to value-based reimbursement
  • Examine the role of physicians in both Hospital-Sponsored and Physician-Sponsored CINs
  • Outline how HIT contributes to the success of a CIN, regardless of developmental approach

Recording

Price: $50.00

Exam

Price: $24.50

I08 Improving the Patient Experience in Patient-Centered Healthcare

Speaker: Ron Howrigon
Learning level: Basic
Duration: 60 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16I08

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

With recent changes in healthcare, along with the development of Accountable Care Organizations and Narrow Networks, medical practices are now faced with the challenge of having to compete for the “right” patients. Much of this competition will revolve around what services are offered and the patient's overall experience. Simply providing quality healthcare is no longer enough to keep patients satisfied. Providing quality customer service is also necessary. The presenter is a former insurance executive turned physician-advocate who spent 18 years working for various payers. This session will explore the concept of patient-centered healthcare delivery and attendees will learn why this approach is critical for the success of any medical practice. Explore real-life examples of patient-centered care currently taking place, including what to do and what not to do and explore how a practice can begin making the transition to a patient-centered.

This session will provide you with the knowledge to:

  • Understand the economics of the "right" patient mix
  • Recognize the current models of patient-centered care delivery
  • Identify steps and strategies for transforming a medical practice to provide patient-centered care

Recording

Price: $50.00

Exam

Price: $24.50

J01 Integrating Behavioral and Medical Care:  Improving Patient Outcomes

Speaker: Marcia McCall, MA, MBA, LPCA, NCC, CMPE, RYT
Learning level: Intermediate
Duration: 50 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16J01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Despite medical practices’ best efforts to provide excellent care and promote patient wellness, patient mental health problems can cause, worsen or limit recovery from illness. Substance abuse, anxiety, depression, and eating disorders are but a few of the conditions that can undermine wellness. Because only 10% of patients referred to mental health providers follow through, practices and hospitals are adopting “integrated care” – multi-disciplinary teams of mental health and medical care providers. Greater patient wellness through integrated care results in substantial overall cost savings, a finding supported by research. Although many models of integrated care exist, a common one is to co-locate behavioral health counselors within primary care practices or on hospital inpatient units. At Wake Forest Baptist Medical Center, integrated care counseling for trauma inpatients has operated for over a decade.

This session will provide you with the knowledge to:

  • Discover and examine the types and prevalence of mental health issues providers are likely to encounter in medical practices and hospital inpatient settings
  • Analyze common integrated care models, the biopsychosocial approach, and research supporting the cost effectiveness of integrated care
  • Outline the successes and challenges experienced by Wake Forest Baptist Medical Center while adopting integrated care in ambulatory practices and inpatient settings

Recording

Price: $50.00

Exam

Price: $24.50

J02 Engaging Staff in Process Improvement

Speaker: Erica Cumbee, MPA
Learning level: Intermediate
Duration: 50 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16J02

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Around the world, health care organizations are leading lean training and workshops, but few have tapped the wealth of ideas in the minds of their front line staff as a part of their daily practices and behaviors, what the Japanese refer to as kata. This interactive workshop is designed for executive leaders, directors and frontline supervisors and uses hands-on exercises to show participants how to set expectations for staff engagement, recognize operational issues in real time, inspire staff accountability and build a framework to successfully implement improvements. Participants will leave the workshop with a clear framework to develop standard work for managing their daily operations using visual displays that track real time operations. They will understand the importance of a daily huddle kata that utilizes metrics to monitor their organizations’ health, perform root-cause analysis and engages their teams in developing action plans.

This session will provide you with the knowledge to:

  • Describe the importance of developing daily improvement practices and behaviors that effectively engage front line staff
  • Identify lean methods that can support a patient-centered culture and promote joy in the workplace
  • Identify leadership behaviors that build an organization’s ability to implement and sustain a lean culture

Recording

Price: $50.00

Exam

Price: $24.50

J03 Optimizing Referrals with Care Coordination Centers

Speakers: Jennifer McCraw, MBA, MPH | Miranda Mooneyham, MBA | Jim Boswell, MBA
Learning level: Intermediate
Duration: 50 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16J03

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

This presentation will provide a best practice blueprint for integrating primary and specialty care through the development of a care coordination center (CCC). Through this center, organizations can optimize their fee-for-service volumes by streamlining referral and scheduling processes based on algorithms that take into consideration patient need as well as provider employment, affiliation, performance quality, availability, and insurance. A CCE can reduce logistical burdens experienced with increasing patient volumes and revenue resulting in improved productivity as well as provider and staff satisfaction. The use of integrated technology platforms improves quality of care by facilitating bidirectional sharing of clinical data, enhancing automated cross-continuum reporting, and improving communication between providers.

This session will provide you with the knowledge to:

  • Discuss CCC foundational elements under a fee-for-service model
  • Identify disease management and population health protocols that have been effectively managed through the CCC
  • Determine methods to avoid operational disruptions CCC development processes

Recording

Price: $50.00

Exam

Price: $24.50

J04 Physician Practice Collaboration - An Alternative to Merger or Acquisition

Speaker: Keith Chew, MHA, CMPE
Learning level: Intermediate
Duration: 50 minutes
Credit hours: ACMPE/CEU: 0.5
Item SKU: ANN16J04

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Times have been challenging for independent physician practices. Not only are reimbursements at an all-time low, but also operating expenses are at an all-time high. As a result, consolidation has been the prevailing trend in the pursuit of greater economies of scale. However, a new alternative for independent physician practices has emerged that helps to achieve the same goal. Physician practice “collaborations” are joint ventures with one or more like minded practices that can offer the ability to stay independent but with greater practice autonomy and less risk. In this session, we will provide the blueprint for implementing and managing a successful joint venture, and hear the firsthand experience from the physician perspective.

This session will provide you with the knowledge to:

  • Analyze the strategic options for independent physician practices
  • Apply the framework to create a successful collaboration
  • Compare the pros and cons from the physician perspective

Recording

Price: $50.00

Exam

Price: $24.50

J05 Skills for Picking Yourself Up When You Let the Patient Down

Speaker: Kristin Baird, RN, BSN, MHA
Learning level: Basic
Duration: 50 minutes
Credit hours: ACMPE/CEU: 1
Item SKU: ANN16J05

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Every day you and your team come to work with the best intentions, but try as you might, there are often things that go wrong resulting in frustrated or angry patients. How you handle service missteps will determine whether or not you enhance or erode patient trust and your medical practice’s reputation. This session focuses on the essential skills needed to develop a culture of service recovery. You will learn how to perform effective service recovery and review tools for teaching service recovery skills to your staff. Attendees will learn the three components of a successful service recovery system. In addition, four steps for service recovery will be reviewed that you can teach to every staff member so they feel prepared and empowered to take action.

This session will provide you with the knowledge to:

  • List the cost of service failures
  • Recognize the three components needed to create a service recovery culture
  • Review the four A’s of service recovery that every staff member should know and practice regularly

Recording

Price: $50.00

Exam

Price: $24.50

J06 Aligning Strategic Focus with Talent Management

Speakers: Jack Militell, PhD | Michael (Mick) Sheppeck, PhD
Learning level: Intermediate
Duration: 50 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16J06

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Organizations functions effectively because they put together different characteristics in complementary ways. This presentation introduces an alignment model that informs leaders how to configure their organization’s market approaches, business design, and human assets for effective strategic performance. Participants will be introduced an understandable model for market strategy based on the work of Michael Treacy and Fred Wiersema. Participants will choose one of three market focused strategy that best fit their organization's operating behaviors. Short health care case studies will highlight each of the three options. A general discussion will follow within which participant will discuss the implications of the alignment scoring and identify any action steps they would take to enhance the alignment. If a participant would like a detail assessment of his/her organizations alignment, the instructors would provide them with additional surveys and submission instructions. The instructors with respond with a detail organizational assessment with suggested action plans.

This session will provide you with the knowledge to:

  • Identify a market-focus strategy that fits the operations of your organization
  • Chart the alignment connection of talent management activities to a market-focused strategy
  • Create action items the more strongly link behaviors in your organization to your desired strategy

Recording

Price: $50.00

Exam

Price: $24.50

J07 Engaging and Informing Today's Patient

Speaker: Daniel Soteldo
Learning level: Basic
Duration: 50 minutes
Credit hours: ACMPE/CEU: 0.75
Item SKU: ANN16J07

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

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Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Patients have come a long way since the days when the doctor’s word was as good as gold. Armed with smartphones and the ability to swipe “no” to any physician with mediocre online reviews, or dig up medical research to challenge the most well-meaning clinician, patients are becoming true consumers of medicine. And since they’re footing a greater portion of their healthcare bill, they’re also becoming more particular and value-conscious. How does a small practice keep up amid the reality of limited IT budgets, regulatory compliance burdens, and increasing competition? This information-packed session will shed light on consumer trends, as well as the latest tools and techniques one private practice used to more than double its business in less than two years, boost patient satisfaction and online ratings, and improve billing transparency — all without going broke on new technology purchases.

This session will provide you with the knowledge to:

  • Improve online ratings and visibility through proactive practice marketing
  • Implement new technology to scale your business, improve billing processes and increase pricing transparency
  • Utilize tools such as user-friendly patient portals and text-based reminders to engage patients

Recording

Price: $50.00

Exam

Price: $24.50

J08 Under the MACRAscope: Group Practice Perspectives on APMs

Speakers: Anders Gilberg, MGA | Stephen Nuckolls
Learning level: Update
Duration: 50 minutes
Credit hours: ACMPE/CEU: 1 | AAPC: 1 Core A, CPCO and CPMA
Item SKU: ANN16J08

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AAPCCredits are available to registered webinar attendees who purchase and pass the subsequent exam.

One AAPC credit is earned for every 60 minutes of educational contact, rounded down to the nearest 0.5 or as AAPC deems appropriate.

This program has the prior approval of AAPC for continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC for the programs content or the programs sponsor.

 
 

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) permanently eliminated the SGR’s annual threat of physician payment cuts and enacted significant reforms to Medicare physician quality reporting requirements. MACRA created two value-based payment tracks – the Merit-Based Incentive Payment System (MIPS) and Alternative Payment Models (APMS). As an substitute to the top-down approach of MIPS, physician practices may choose to participate in APMs to qualify for new incentives beginning in 2019. Despite limited early options, the Medicare APM landscape is expected to rapidly evolve over the next several years as APM options expand. This session will discuss the new APM pathway and potential strategies for successful participation based on current program experiences.

This session will provide you with the knowledge to:

  • Understand the fundamental rules applicable to APMs under Medicare
  • Gain a deeper understanding of potential opportunities and challenges presented by Medicare APM participation
  • Participate in a Q&A with practice leaders about potential strategies to successfully navigate the APM alternative

Recording

Price: $50.00

Exam

Price: $24.50

K01 Transforming the Physician Practice Model in a Competitive Market

Speaker: Dennis Flint
Learning level: Intermediate
Duration: 120 minutes
Credit hours: ACMPE/CEU: 2.25
Item SKU: ANN16K01

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ACMPECredit continues to be a free member benefit for Certified Medical Practice Executives (CMPEs) and Fellows in the American College of Medical Practice Executives (FACMPEs) and can be claimed on these members' ACMPE transcripts.

ACMPE credit is available to MGMA members who are enrolled in the Association’s credentialing program. Learn more about ACMPE credit.

 
 

Expanding Item - View More Continuing Education Units (CEU)

Generic CEU certificates of attendance are available for learners who purchase and pass the associated exam.

 
 

Learn how a large healthcare system successfully focused on its mission and met industry challenges while delivering high-quality patient care by sharing multiple back-office functions.   Discover how two companies launched a management services organization to handle these functions for 500 providers allowing them to bring in more patients, close care gaps and improve financial performance.  Leaders saw eye-opening financial and productivity data from its own system that motivated the need for improvement.  In this presentation, experts will highlight specific clinics that have used proven processes to surpass improvement goals in patient volumes and the bottom line by building trust through relationships and training designed to help staff change how they complete daily tasks. This session will describe the ongoing efforts progress and goals in all of their 175 clinics.

This session will provide you with the knowledge to:

  • Identify your transformation “landscape”, your practice “starting point” and those transformation options you can realistically achieve
  • Examine key value-based considerations for your transformation
  • Formulate tips and techniques to convince your physicians that transformation is both necessary and achievable

Recording

Price: $50.00

Exam

Price: $24.50

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About the MGMA Store


MGMA is committed to arming practice managers with the tools they need to drive excellence in their practices.

The MGMA store offers a complete range of books, education, surveys and resources to equip you to navigate the rapidly changing healthcare environment and meet the needs of today's patients.

 

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