Mastering Patient Flow 3rd edition

Mastering Patient Flow 3rd edition - Using Lean Thinking to Improve Your Practice Operations

Improve your practice profits with sound and timely techniques for improving patient flow and controlling costs.


Item # 6636

ISBN: 9781568292830

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Nonmember Price: $102.00

Member price: $65.00

This book is eligible for 5 credit hours as approved by ACMPE. After completing the quiz and reviewing your answers on the answer key, you can enter your credit hours into your transcripts

Using the "care team concept" for patient flow and lean thinking principles to structure workflow improvements, this third edition of the best-selling primer on medical practice operations delivers the newest trends for practice efficiency and integrating technology into patient flow.

Center work flow on the patient and take efficiency to a new level with:

  • Productivity targets by staff function (e.g., telephone operator, scheduler)
  • Patient access, including specialty pre-appointment screening and medical homes
  • Physician efficiency in the exam room
  • Test order and results management
  • Prescription and refill management
  • Technology trends, including Web portals
  • The Patient-Centered Practice of the Future™
  • Proven tools, self-assessments, worksheets, tips and case studies

Acknowledgments
Preface
About the Author
About the Editor

Introduction 
    CHAPTER 1 The Lean-Thinking Revolution 
    CHAPTER 2 The Physician’s Time 
    CHAPTER 3 Telephones 
    CHAPTER 4 Scheduling 
    CHAPTER 5 Patient Access 
    CHAPTER 6 Reception Services 
    CHAPTER 7 Waiting 
    CHAPTER 8 The Patient Encounter 
    CHAPTER 9 Prescriptions 
    CHAPTER 10 Managing Test Results 
    CHAPTER 11 Practice Services 
    CHAPTER 12 Technology 
    CHAPTER 13 Fundamental Financials 
    CHAPTER 14 The Patient-Centered Practice of the Future™ 
    CHAPTER 15 Summing Up

Appendix 
    A. Benchmarks for staff performance expectations 
    B. Action plan
Index  

Elizabeth W. Woodcock, MBA, FACMPE, CPC

Listen to Elizabeth Woodcock on XM Radio speaking on Mastering Patient Flow – Using Lean Thinking 

Woodcock is a professional speaker, author and trainer specializing in medical practice management. 

Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national healthcare management journals.

Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, she completed a Master of Business Administration in health care management from the Wharton School of Business of the University of Pennsylvania.

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