Telephones are ringing off the hook in most medical
practices. Learn how to measure, staff and manage your telephones in this
fast-paced session by best-selling author and national healthcare consultant
Deborah Walker Keegan, PhD, FACMPE.
Attend this session to learn
- How to measure your telephones based on day of week, time of day and
reason for call
- How to staff your telephones to allow focused attention
on the telephones and the flexibility needed to manage work variation
- The best measurement tools to ensure that you are providing the best service
- How to anticipate patient needs and reduce inbound
- Staffing tools and scripts to improve patient
The telephones are a vital lifeline to your practice; yet
they are often a source of frustration among patients and staff alike. Attend
this session to make sure you are effectively managing the telephones before
they manage you!
Duration: 30 minutes
Deborah Walker Keegan
Deborah Walker Keegan
is a nationally recognized consultant, keynote speaker, and author. She is
president of Medical Practice Dimensions, Inc. and a principal with Woodcock
& Walker Consulting. With more than 25 years of experience, she helps health
care organizations improve medical practice operations, enhance physician and
staff productivity, and align physician compensation systems. She has developed
special expertise in ensuring sustainable improvement in academic,
hospital-owned, and private medical practices.
She has co-authored four
best-selling books: Rightsizing: Appropriate Staffing for Your
Medical Practice, The Physician Billing Process: Avoiding Potholes in
the Road to Getting Paid" and its second edition,The
Physician Billing Process: 12 Potholes to Avoid in the Road to Getting
Paid, and Physician Compensation Plans:
State-of-the-Art Strategies. She is in high demand as a keynote speaker
and has collaborated with Elizabeth Woodcock to offer a series of educational DVDs on
hot topics in medical practice management.
Keegan earned her PhD at the
Peter F. Drucker Graduate School of Management, her MBA from UCLA, and she is a
Fellow of the American College of Medical Practice Executives. In 2008, she
received the Edward B. Stevens Article of the Year Award for Are you ready for the perfect storm?published in the
January 2008 MGMA Connexion.
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