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Learn more than 25 proven techniques to ensure top-notch customer service in your medical practice in this fast-paced, high-energy training session. Perfect for medical practice managers striving to improve service throughout the medical practice, as well as those practice staff who are empowered to deliver it.
In this session, you’ll
- Learn methods to improve customer service at your medical practice
- Discover strategies to enhance service over the phone and face to face
- Identify opportunities to improve the quality of your patients’ wait and the timeliness of your telephone response time
As an employee of a medical practice, you work at a time when patients are much more demanding. Just as more patients are making more demands on your time, so are payers, regulators and – seemingly – everyone else with whom you and your practice come in contact.
How do you juggle these many responsibilities and provide friendly, personal service when you may be feeling flustered or rushed? While it’s not easy, according to practice management expert Elizabeth Woodcock, MBA, FACMPE, CPC, it comes down to having the right tools and strategies, knowing how to use them and – most of all – having the right attitude. In this presentation, Elizabeth shows you the many tools and techniques that improve customer service.
View this educational program to learn proven techniques to delight your patients – and ensure that they keep coming back!
Duration: 60 minutes
Elizabeth W. Woodcock , MBA, FACMPE, CPC
Woodcock is a professional speaker, author and trainer specializing in medical practice management.
Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national health care management journals.
Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a bachelor of arts degree from Duke University, she completed a master of business administration in health care management from the Wharton School of Business of the University of Pennsylvania.
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