This DVD is eligible for 1 credit hour as approved by ACMPE. After completing the quiz, you can enter your credit hours into your transcripts now
Your front office is Action Central for patient service and efficient patient flow. Hang on to your seats for this entertaining and illuminating look at how to prevent service breakdowns and blunders at this critical crossroads.
Perfect for all your front office staff, this training program by nationally recognized speaker Elizabeth Woodcock, MBA, FACMPE, CPC is full of wisdom and tips to improve collections at the time of service, make the “perfect” appointment confirmation call, effectively greet and sign in patients, and perform the many other critical tasks of the front office. You’ll also get hints for managing patients’ waiting time in your reception area.
After attending this session, you will be able to:
- Investigate and remedy the sources of slow service at the front office
- Compile policies and procedures to make front office service quality more consistent
- List the key steps that front office staff can take to improve practice collections
- Develop scripts that help front office staff maximize the opportunities to impress and please patients with good service
Improving collections isn’t just a job for the billing office. Likewise, building patient loyalty takes the efforts of everyone in patient flow chain – especially the front office staff.
Duration: 60 minutes
Elizabeth W. Woodcock , MBA, FACMPE, CPC
Woodcock is a professional speaker, author and trainer specializing in medical practice management.
Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national health care management journals.
Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a bachelor of arts degree from Duke University, she completed a master of business administration in health care management from the Wharton School of Business of the University of Pennsylvania.
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