Using the "care team concept" and lean thinking principles to structure workflow improvements, this third edition of the best-selling primer on medical practice operations delivers the newest trends for practice efficiency and integrating technology into patient flow.
Center work flow on the patient and take efficiency to a new level with:
- Productivity targets by staff function (e.g., telephone operator, scheduler)
- Patient access, including specialty pre-appointment screening and medical homes
- Physician efficiency in the exam room
- Test order and results management
- Prescription and refill management
- Technology trends, including Web portals
- The Patient-Centered Practice of the Future™
- Proven tools, self-assessments, worksheets, tips and case studies
Acknowledgments
Preface
About the Author
About the Editor
Introduction
CHAPTER 1 The Lean-Thinking Revolution
CHAPTER 2 The Physician’s Time
CHAPTER 3 Telephones
CHAPTER 4 Scheduling
CHAPTER 5 Patient Access
CHAPTER 6 Reception Services
CHAPTER 7 Waiting
CHAPTER 8 The Patient Encounter
CHAPTER 9 Prescriptions
CHAPTER 10 Managing Test Results
CHAPTER 11 Practice Services
CHAPTER 12 Technology
CHAPTER 13 Fundamental Financials
CHAPTER 14 The Patient-Centered Practice of the Future™
CHAPTER 15 Summing Up
Appendix
A. Benchmarks for staff performance expectations
B. Action plan
Index
Elizabeth W. Woodcock
, MBA, FACMPE, CPC
Listen to Elizabeth Woodcock on XM Radio speaking on Mastering Patient Flow – Using Lean Thinking
Woodcock is a professional speaker, author and trainer specializing in medical practice management.
Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national healthcare management journals.
Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, she completed a Master of Business Administration in health care management from the Wharton School of Business of the University of Pennsylvania.