Leading Coaching and Mentoring the Team - A How-to Guide for Medical Practices

Every organization has systems that can be improved. The system-by-system diagnosis and prescriptions in the Maximizing Performance Management Series will improve the performance of your practice. This, the second book in the series, Leading, Coaching, and Mentoring the Team: A How-to Guide for Medical Practices, reinforces how crucial medical practice leadership is to keep all the subsystems balanced. In addition to several case studies that demonstrate excellence in efforts to align employee performance with organizational goals, you'll find:

• The roles of leaders in aligning employee performance with organizational goals
• How to effectively “walk the talk” every day
• Methods for communicating the strategic plan and organizational goals to employees
• Four leadership characteristics that are critical for successful leaders today and the role of emotional intelligence for leaders
• The leader’s role during change
• A situational leadership model with a four-stage process for orienting, training and leading employees by focusing on how well employees are aligning their performance with the organization’s goals
• Creating a coaching culture
• Establishing a mentoring process for employees, focusing particularly on physician mentoring in both the clinical and academic settings

The accompanying CD includes many useful resources and tools, including:

• Procedures for managing conflict
• Guidelines for customer service quality standards
• Policies for employee discipline and employment process checklists