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Front-office staff is the face of your medical practice. Although expected to be poised and professional at all times, sometime it can take everything you’ve got to hold it together. With best-selling author and popular speaker Elizabeth Woodcock serving as a personal coach, this book shows how to increase emotional balance, improve your ability to roll with the punches and be more productive.
You’ll learn to view the challenges as opportunities that can significantly help patients, staff and physicians alike.
Includes a CD that contains customizable tools to use in your own practice!
Elizabeth W. Woodcock
, MBA, FACMPE, CPC
Woodcock is a professional speaker, author and trainer specializing in medical practice management.
Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national health care management journals.
Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a bachelor of arts degree from Duke University, she completed a master of business administration in health care management from the Wharton School of Business of the University of Pennsylvania.
View a sample chapter from Front Office Success: How to Satisfy Patients and Boost the Bottom Line.
Healthcare speaker and author Elizabeth Woodcock shares tips from Front Office Success. Learn the importance and role of the front office in a medical practice.
Listen to the podcast here
10 commandments of good service for Front Office Success, by author Elizabeth Woodcock, MBA, FACMPE, CPC
Read the blog here