Source: MGMA Performance and Practice of Successful Medical Groups
How to benchmark patient satisfaction
Word of mouth: Referral letters that improve patient care
Mastering Patient Flow: Using Lean Thinking to Improve your Practice Operations, 3rd Edition
MGMA Health Care Consulting Group
Opening Pandora’s box: Are no-show fees the solution to missed appointments?
Close the communications loop in 4 steps
Track patients across practices with referral documents
More on patient flow
Front Office Success: How to Satisfy Patients and Boost the Bottom Line
Physician Practice Patient Safety Assessment (PPPSA)
7 Tips for Encouraging Credit Card Use
Tips for Collecting at the Time of Service
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