From the Primary Care Assembly e-Group
Quote of Note
In response to a member's query about how to block employees' access to certain Internet sites: "If your employees have iPhones (or other smart phones), they have internet access anyway – you just can't monitor it. If you do not have employees monitor social networking sites, you don't know what patients are saying about you, and you lose the opportunity for service recovery with those patients. We are actually considering setting up a Twitter page for one of our clinics to welcome patient comments. Obviously, we will have employees monitor it. I agree about [banning access to] offensive sites; neutral on the shopping ones. My bias would be toward less, rather than more, restrictive [access]."