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Creating the right conditions for employee engagement

By Shannon Geis
September 20, 2016
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How do you inspire your team? Motivating staff members can be a difficult task, but Joe Mull, MEd, president, Joe Mull & Associates, Elizabeth, Pa., will be sharing some of his tips for how to engage your team at his session, “Tactics & Training for Engaging & Inspiring Your Healthcare Team,” at the MGMA 2016 Annual Conference in San Francisco, Oct. 30-Nov. 2.

The first thing to consider, according to Mull, is that you can’t actually motivate people – you can only create the conditions for motivation. “Motivation is something people experience when the conditions are right,” he says.

Creating the right conditions starts with understanding what drives employee engagement and why engagement is important, says Mull.

Employee engagement, according to The State of the American Workplace Report, is “the degree to which employees are fully involved in and enthusiastic about their work and thus act in a way that furthers the interests of the team, organization and customer.” Or as Mull says, the degree to which employees care and try.

Increasing employee engagement can have a big impact on a practice’s bottom line because engaged employees have fewer accidents and errors, stay in the organization, and save money in costs connected to their work, according to the National Business Research Institute.

Mull says there are number of conditions that need to be present to ensure employee engagement, including:

  •     Opportunities to learn, grow, and advance
  •     Alignment of talents and skills to do the job
  •     A sense of purpose
  •     Meaningful relationships with teammates and leaders
  •     Access to the information, materials and equipment to do the job
  •     Consideration and solicitation of employee opinions
  •     Frequent and specific recognition
  •     Pay and benefits that are fair and adequate

“If your employees don’t feel that these conditions are there, you as a boss are failing,” Mull says. In his session at MGMA16, Mull will discuss the seven tactics you can use to create these conditions in your workplace and strategies to seamlessly integrate these behaviors into your daily routine.

Learn more about Mull’s session and other great leadership sessions at MGMA 2016 Annual Conference.

Shannon Geis, Staff writer/editor, MGMA

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