Education Sessions in the Healthcare Innovations Pavilion
Sunday Monday Tuesday
12:15-12:45 pm
HIP1: Are You Ready for CG-CAHPS?
Patient Care and Quality
Intermediate
Traditional
Todd Evenson, MBA, data solutions director, MGMA-ACMPE, Englewood, CO; and Thomas Jeffrey, president, SullivanLuallin Group Inc., San Diego
Legislation, consumer demand and reimbursement models have combined to make monitoring patient satisfaction imperative to providing quality services. This session will explore how to conduct patient surveys and use an online dashboard to compare your scores with those of your peers nationwide. You'll also gauge your readiness for pay-for-performance as measured against the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) tool.
This session will provide you with the knowledge to:
- Describe effective methods of surveying your patients
- Utlize the MGMA-ACMPE/SullivanLuallin online patient satisfaction dashboard
12:55-1:25 pm
HIP2: The Dirty Dozen – Practical Uses for Relative Value Units
Revenue Strategies and Cost Containment
Intermediate
Traditional
Cass Schaedig, president, Trellis Healthcare Consulting LLC, Littleton, Colo.
RVUs offer an excellent method of assessing provider productivity, payer reimbursements, and practice and overhead costs. This session will cover the basics of the RVU system and outline 12 practical RVU applications for monitoring the performance of your practice, providers and payers.
This session will provide you with the knowledge to:
- Describe the method of calculating RVUs
- Employ practical strategies for using RVUs in practice management
1:35-2:05 pm
HIP3: High-Tech Alerts that Can Help Drive Quality Improvement
Health Information Technology (HIT) Basic
Traditional
Gene Boerger, vice president, Emeon, Nashville, Tenn.; and Steven E. Waldren, MD, director, Center for Health-IT, American Academy of Family Physicians, Leawood, Kan.
What if you could easily identify gaps in care, receive proactive care messages, better understand your patient population and use that information to improve clinical outcomes? This session will explore the role of analytics in providing practice-specific and comparative benchmarking on a variety of quality and cost measures.
This session will provide you with the knowledge to:
- Explain how to better understand your patient population
- Describe the workings of analytics with existing systems
- Identify the role of care alerts in improving clinical outcomes
2:15-2:45 pm
HIP4: What's My Schedule Worth?
Revenue Strategies and Cost Containment
Intermediate
Traditional
Sean Molley, chief technology officer, Anodyne Health Partners, Alpharetta, Ga.
Have you ever tried to determine the value of your practice’s appointment schedule? Learn how to use the information in your practice management system to estimate the future cash value of each pending appointment. By studying past revenue realization, you can estimate the amount and timing of future collections while simultaneously ensuring that your scheduling procedures optimize the front end of your practice revenue cycle.
This session will provide you with the knowledge to:
- Identify and calculate the performance indicators of office scheduling
- Estimate future collections based on your current schedule
2:55-3:25 pm
HIP5: Are You Bundled? Physician Alignment in the ACO Environment
Alignment and Integration Strategies
Intermediate
Traditional
Gilbert D'Andria, senior vice presidnet and general manager, MedAssets, Plano, TX
Amidst today’s healthcare reforms, hospitals and physicians must align in order to succeed. A successful bundled-payment solution packages and presents physicians’ services and fees as a comprehensive episode-of-care payment, allowing providers to more readily identify what costs and risk to leverage in physician engagement. Using a case-study approach, this session will explore payment and reimbursement models, how and why physicians should align themselves with providers and payers, and the key components of risk-based alignment models.
This session will provide you with the knowledge to:
- Determine the appropriate alignment model for your circumstances
- Describe the key components necessary for alignment
3:35-4:05 pm
HIP6: Simple, Affordable, Effective: Mobile Consumer Engagement Strategies that Drive Revenue
Revenue Strategies and Cost Containment
Intermediate
Traditional
Dana Guilfoyle, vice president of marketing and public relations, iTriage, Denver, CO
Today’s health consumers want convenient, personalized and actionable mobile solutions. In 2011, 26 percent of U.S. adults used mobile phones to access health information. Seventy percent of all mobile searches result in action within one hour, and 81 percent of people polled want to make online appointments. This convergence creates an immediate opportunity for mobile technology to drive consumer engagement, new patient traffic and measurable return on investment. This session will identify simple, affordable, revenue-generating mobile strategies for physician groups.
This session will provide you with the knowledge to:
- Describe key trends in mobile healthcare
- Develop and implement a revenue-generating mobile strategy
4:15-4:45 pm
HIP7: Provider and Payer Collaboration – Like It or Not, It’s Coming
Health Information Technology (HIT)
Intermediate
Traditional
John Marron, vice president product management, Gateway EDI, Saint Louis
While payer-provider relationships can be difficult, a collaborative alliance between the two parties can increase transparency, enhance administrative efficiencies and improve clinical outcomes. This session will review how the use of real-time technology can foster provider-payer collaboration that supports better claims processing through payment transparency, changing claims denial management into denial avoidance. You’ll also learn how technology-based provider-payer collaboration supports value-based reimbursement models such as accountable care organizations.
This session will provide you with the knowledge to:
- Outline the benefits of direct access to payers’ information
- Describe industry initiatives that foster provider-payer collaboration
9:30-10:00 am
HIP8: Value-Based Compensation: Tying Quality to Reimbursement
Patient Care and Quality
Basic
Traditional
Lisa McDonnel, senior vice president, United Healthcare, Edina, Minn.
Realigning incentive and reimbursement models requires forging new relationships with payers that focus on collaboration, transparency and a commitment to improve health. This session will review alternative compensation models, including value-based contracting, bundled payments, shared savings and capitation with value-based payment, and outline recommended steps for practices to examine their readiness to participate and engage with payers.
This session will provide you with the knowledge to:
- Identify the prerequisites of considering value-based payer contracts
- Examine the components of value-based compensation models
12:45-1:15 pm
HIP9: Preparing You and Your Practice for a Changing Environment
Revenue Strategies and Cost Containment
Intermediate
Traditional
Pedro Vergne Marini, MD, FACP, FACC, managing member, Physicians Capital Investments, Dallas
To counteract the reduced reimbursement rates that characterize today’s healthcare climate, practices must seek means of achieving additional financial savings. This session will outline a model for restructuring your practice based on real estate ownership and alignment with a management services organization (MSO).
This session will provide you with the knowledge to:
- Describe the benefits of aligning with an MSO
- Achieve economic savings through MSO alignment
3:00-3:30 pm
HIP10: Physician Practices Untethered: The Sky’s the Limit with Cloud Computing
Health Information Technology (HIT)
Basic
Traditional
Jonathon Dreyer, senior manager, Nuance Healthcare Division, Burlington, Mass.
As mobile technology continues to streamline workflow and improve patient care, the adoption of cloud-based technology to meet clinicians’ mobile demands has exploded. This session will provide insights on how real-time access to the cloud can enable streamlined utilization of mobile technology and drive a more personalized approach to patient care.
This session will provide you with the knowledge to:
- Detail best practices for leveraging cloud technology
- Identify the key cloud-based clinician applications
9:30-10:00 am
Hip11: ICD-10 is an Opportunity for the Practice? Heresy!
Revenue Strategies and Cost Containment Intermediate
Traditional
Denny Flint, Complete Practice Resources, Slidell, La.
Despite the perception that ICD-10 represents chaos, uncertainty and certain financial ruin, those practices that empower their providers can use ICD-10 to realize significant financial benefit. This requires leveling the playing field with insurance companies, providing contract negotiating ammunition and embracing a renewed ability to partner with patients.
This session will provide you with the knowledge to:
- Identify the financial benefits afforded by ICD-10
- Employ techniques to prepare providers for the change
11:45 am-12:15 pm
HIP12: Optimizing Patient Flow to Enhance the Delivery of Patient Care
Patient Care and Quality
Intermediate
Traditional
Jonathan McDevitt, MBA, chief executive officer, NotifyMD Inc., Franklin, Tenn.
Do your patients complain about their experiences with your practice? Have you studied the workflow patterns that prevent optimal patient flow? Could changing patient flow patterns enhance your practice’s care delivery? Learn to identify your practice’s barriers to efficient patient flow and redesign patient flow to improve both patient experiences and care.
This session will provide you with the knowledge to:
- Identify barriers to optimal patient flow
- Implement strategies to streamline and optimize patient flow
12:25-12:55 pm
HIP13: Bundled Pricing – Lessons Learned from 28 Years of Practical Experience
Revenue Strategies and Cost Containment Basic
Traditional
John W. Adams, Jr., chief executive officer, Global Healthcare Alliance Inc., Houston
While bundled pricing came to the healthcare industry more than 25 years ago, recent healthcare legislation has led to the re-emergence of bundled payments for episodes of care as a viable alternative to the traditional fee-for-service reimbursement model. Whether you’re integrated with a hospital or practicing independently, a properly designed bundled-payment arrangement can benefit your practice. Learn how to overcome the challenges associated with bundled-payment arrangements in order to reduce costs and improve the integration of care delivery.
This session will provide you with the knowledge to:
• Describe bundled-payment implementation strategies
• Articulate the administrative and management aspects of packaged-pricing arrangements
1:05-1:35 pm
HIP14: Physician Turnover: What You Don’t Know Can Cost You!
Professional Staff and Development
Intermediate
Traditional
Butch Powley, vice president, Cejka Search, St. Louis
In an industry driven by evidence-based outcomes, most medical groups surprisingly do not measure the costs of an inefficient hiring process or high physician turnover. Armed with this information, administrators can gauge the return on investment of effective retention and recruitment strategies. This session will describe how to exert greater control over the hidden drivers of recruitment costs and build a business case for retention initiatives.
This session will provide you with the knowledge to:
- Quantify the costs of physician vacancies and replacement
- Identify components of effective recruitment processes and retention strategies