Education Sessions in the Healthcare Innovations Pavilion

Learn from industry experts

Join industry experts in the Healthcare Innovations Pavilion sessions. Sessions will take place in the Exhibit Hall and during concurrent session series B and D. These focused, insightful 30-minute educational sessions are designed to help you increase efficiency, enhance revenue and reduce costs in your practice.

Healthcare Innovations Pavilion schedule

Monday Oct. 7

 
11:00-11:30 am B6. The Doctors Company: Not “Just” an Employee: How Office Staff Can Help Prevent Malpractice Lawsuits
11:00-11:30 am B7. Navicure: How ACA Administrative Simplification Rules Can Improve Cash and Productivity
11:40 am-12:10 pm  Cejka Search: Building Physician Leadership: How and Why 
12:40-1:10 pm  Health Business Navigators: Payer Negotiations – Getting Started 
1:15-1:45 pm   Televox Software: Why We Don’t Follow Doctors’ Orders: Strategies To Improve Patient Cooperation
3:15-3:45 pm D4. Huron Healthcare: Current Practice Alignment Strategies to Ensure Long Term Survival
3:15-3:45 pm D5. Complete Practice Resources: Conquering the ICD-10 Documentation Challenge

Tuesday Oct. 8

 
10:55-11:25 am athenahealth: Asking for the Money—and Getting It: A Self-Pay Strategy
11:30 am-12:00 pm Vitera Healthcare Solutions: The Value of Performance Benchmarking for Meaningful Use
12:05-12:35 pm Global Healthcare Alliance, Inc.: Getting Back to the Basics

Healthcare Innovations Pavilion details

B6. The Doctors Company: Not “Just” an Employee: How Office Staff Can Help Prevent Malpractice Lawsuits

Oct. 7, 11:00-11:30 am
Presented by The Doctors Company  

Nearly half of all medical malpractice cases arise from care given in the outpatient or office setting. Medical office staff members can have a valuable influence on helping to decrease this incidence in their own offices. Through means such as careful communication and documentation, patient education, tracking systems for laboratory and diagnostic tests, and use of patient satisfaction surveys, common malpractice liability situations can be avoided. Using malpractice claims data, this session will explore the common pitfalls that create liability in a medical office setting. We will explore what systems can be put into place to avoid these pitfalls, and how each and every staff member plays a role in the reduction of malpractice liability.

This session will provide you with the knowledge to:  

  • Identify the most common areas of malpractice vulnerability in an office setting
  • Determine policies and systems that can be implemented to decrease liability

B7. How ACA Administrative Simplification Rules Can Improve Cash and Productivity

Oct. 7, 11:00-11:30 am
Presented by Navicure

There has been much discussion around the ACA's efforts to expand health benefits through insurance exchanges, the individual mandate and restrictions on payers’ ability to deny coverage. However, little attention has been paid to new rules that reduce the administrative costs medical practices incur because of variations in how payers have chosen to implement existing electronic data interchange standards. Most practices today must handle such things as eligibility verification and payment processing using a blend of both manual and electronic methods because of differences in the way payers supply or require information. This session will reveal how ACA offers relief with new rules that standardize how these processes work and – for the first time – impose penalties for non-compliance.

This session will provide you with the knowledge to:

  • Understand the ACA's 2014 Operating Rules and the penalties for non-compliance
  • Analyze how eligibility and remittance changes can improve financial metrics

Building Physician Leadership: How and Why

Oct. 7, 11:40 am-12:10 pm
Presented by Cejka  

As the economy improves, physician turnover rises – and each physician vacancy can cost up to $1 million annually. The success of your practice depends on your ability to retain, develop and align your medical staff to meet the challenges of a fast-changing and highly competitive health care landscape. Physician leaders can be your best champions in building care teams, sustaining healthy revenue and ensuring quality outcomes.

This session will provide you with the knowledge to:  

  • Articulate the value of a successful leadership development program
  • Identify the qualities that define a potential leader’s readiness

Payer Negotiations - Getting Started

Oct. 7, 12:40-1:10 pm
Presented by Health Business Navigators

Many practices want to negotiate new payer agreements, but getting the project started can be daunting. This session walks the attendee through comprehensive and practical steps of gathering, inventorying and evaluating current agreements, addenda and rates. With this information gathered and organized, some preliminary analysis makes it more obvious which agreements need attention and when they can be renegotiated. The session takes the attendee through the steps of sending proper notice to renegotiate.

This session will provide you with the knowledge to:  

  • Find and inventory payer agreements & rates
  • Initiating a proper and timely notice to renegotiate

Why We Don't Follow Doctors' Orders: Strategies To Improve Patient Cooperation

Oct. 7, 1:15-1:45 pm
Presented by Televox Software

Scott Zimmerman will leverage findings from the TeleVox Healthy World Report "A Fragile Nation in Poor Health", discussing why so many people ignore their doctors' advice. New cures or prevention are released to the public on a regular basis, yet about 115 million Americans still don't feel healthy. During this talk, Zimmerman will test the assumptions many of us make about how physicians interact with patients, and why many individuals fail to take the necessary steps to improve their personal health. Additionally, he will identify touchpoints that Americans say would most help them take control of their personal health.

This session will provide you with the knowledge to:  

  • Understand the gap between prescribed treatment plans and patient follow-through
  • Explore technology's role in improving communication between visits

D4. Current Practice Alignment Strategies to Ensure Long Term Survival

Oct. 7, 3:15-3:45 pm
Presented by Huron Healthcare  

The current rush of acquisition and employment of medical groups and physicians by hospitals and health systems may invoke déjà vu for those who witnessed a similar scenario in the 1990s. That scenario didn’t end so well for many of us. During this presentation, we will explore some of the ways to ensure that, this time around, your practice can align in a way that best fits your own group's needs, supports long-term success, and meets the challenges of the current environment. This presentation will explore the real-world merits and drawbacks of various models of alignment (co-management, PSA, employment) and provide insights on the financial, operational and clinical competencies needed to survive and grow in the new market.

This session will provide you with the knowledge to:

  • Leverage real-world examples to glean best practice alignment techniques
  • Evaluate the ability of various alignment models to meet your practice’s needs

D5. Conquering the ICD-10 Documentation Challenge

Oct. 7, 3:15-3:45 pm
Presented by Complete Practice Resources  

Prepare your providers to meet the new ICD-10 documentation challenges with ease. Learn to assess documentation shortcomings and develop a plan to focus educational efforts where they count the most with the Conquering the ICD-10 Documentation Challenge workshop. In this workshop you will learn to focus on what documentation elements are important to your practice rather than on the magnitude of new ICD-10 codes. New features, guidelines and conventions that impact ICD-10 documentation will be presented, and strategies for implementing or revising your documentation improvement plan will be discussed.

This session will provide you with the knowledge to:

  • Conduct chart reviews with a focus on ICD-10 documentation
  • Understand coding guideline variations between ICD-9 and ICD-10

Asking for the Money—and Getting It: A Self-Pay Strategy

Oct. 8, 10:55-11:45 am
Presented by athenahealth

You’ve got insured and non-insured patients but what’s the best way to collect self-pay money? Does your financial policy have any teeth? Is staff really empowered to collect patient balances? In this session, you’ll learn how to develop a self-pay strategy that spans all stages of the patient visit, analyze your practice’s barriers to self-pay success, develop a strong financial policy, and create a culture of accountability with both staff and patients.

This session will provide you with the knowledge to:  

  • Evaluate your current self-pay strategy
  • Explore how practice management can support your self-pay strategy

The value of performance benchmarking for Meaningful Use

Oct. 8, 11:30 am-12:00 pm
Presented by Vitera Healthcare Solutions

Stage 2 of CMS’ Meaningful Use program requires that eligible providers take a leading role in managing the health of their patient populations. To receive incentive payments, physician practices need to identify gaps in care and manage numerous quality measures. But this data can be hard to track, and thus make meeting core requirements difficult. One way to prepare is to establish benchmarks to spot areas of concern and drive improvement efforts. Effective benchmarking—and the subsequent activities needed to successfully attest to Stage 2—however, can only be achieved through the use of analytics tools. Session attendees will learn how analytics technology can augment their EHR systems to measure performance and meet Stage 2 requirements—and improve care outcomes.

This session will provide you with the knowledge to:

  • Understand how benchmarking leads to improvement
  • Understand how analytics help meet MU Stage 2

Getting Back to Basics

Oct. 8, 12:05-12:35 pm
Presented by Global Healthcare Alliance, Inc.

In this time of economic uncertainty, combined with a myriad of healthcare regulations and changes, it is becoming ever important to collect payment from patients. In this sixty minute presentation, we will reinforce the importance of your staff making sure that upfront collection polices are followed. We will also look at the effectiveness of doing verification and preregistration, using patient estimators and co-insurance collection tables to determine the expected patient responsibility from the patient no later than the date of service. Lastly, we will cover how your staff can talk to the patients that may have objections or excuses for not wanting to or who are unable to pay their bills, and other financial/operational tools that may be effective for your practice.

This session will provide you with the knowledge to:  

  • How to train your staff for upfront patient collections
  • The importance of collecting co-pays, coinsurance and deductibles effectively 


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