Preconference Sessions


MACRA Readiness Workshop

Ellen Burkett, MD, SouthPark Internal Medicine, P.C.
Doral Jacobsen, MBA, FACMPE, CEO - Prosper Beyond, Inc.
Nanci Robertson, BSN, MHA, President - Robertson Consulting, Inc.
Amber Winkler, MHA, PCMH CCE, CEO - Clarify Company LLC

The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) is a game-changer for medical practices. With the right preparation and planning, practices have a clear path to success. By taking a proactive approach, practices can optimize both quality and financial performance in the MACRA Quality Payment Program. Using a combination of Quality and Resource Use Reports (QRURs) and other practice-specific data, this workshop will allow a healthcare organization to better understand MACRA, know where they currently stand, what actions to take and identify measures to report under each QPP category. Attendees will receive a Comprehensive MACRA Toolkit that’s packed with many useful resources, including specific tools for each MIPS reporting category.

  • Examine the practice specific potential economic impact of the QPP relative to the Merit-based Incentive Payment System (MIPS) and Advanced Alternative Payment Models (APMs) paths
  • Analyze practice-specific performance in the Value-Based Payment Modifier program in cost and quality composites
  • Discover tactical steps to take in 2017 to position your practice for success in the QPP as outlined in the MACRA action plan

"The MACRA Readiness Assessment was very valuable for WNC Dermatological Associates. It's the MACRA "cliff notes" in practical terms that helped us understand the Quality Payment Program, identify the financial impact of the program and validate our measure selection for MIPS. We also gained insight and guidance on how we can work on cost during 2017 through the Quality and Resource Use Report (QRUR) analysis."

- Rocky Bacelieri, MD, WNC Dermatological Associates


Change Management

Nicole Deaner, MSW, director, education and training, HealthTeamWorks, Lakewood, Colo.
Pamela Ballou-Nelson, RN MSPH PhD, senior consultant, MGMA, Englewood, Colo.

Effective change leadership is critical to meet the changing models of healthcare required to sustain success in value based payments. This 3-hour preconference workshop will support managers and clinical leaders with key tools and takeaways to assess your leadership style and support effective change leadership on multiple levels.

  • Examine the need and know how to refocus your style when faced with significant need for change
  • Analyze how to design & implement a change framework at your organizational level
  • Discover ways to respond effectively to different perspectives while still achieving alignment & organizational change

General Sessions

Through these general sessions, you will interact with one another and gain different perspectives. Together, you will learn how to communicate effectively across job descriptions and translate key learnings into actionable changes toward the team-based care model.

Get ready to learn and collaborate at the MGMA/AMA 2017 Collaborate in Practice Conference!

Relationship-Based Care: Healthcare That Really Puts the Patient in the Center

Rushika Fernandopulle, MD, MPP, co-founder and chief executive officer, Iora Health, Cambridge, Mass.

Rushika FernandopulleFernandopulle is the co-founder and CEO of Iora Health, a fast growth company that is redefining what healthcare should look like. They’ve built a different kind of health system that puts the focus on relationships with the patient - and also with everyone they work with. The culture of service and relationships has enabled Iora to build a national network of primary care practices that serve distinct patient populations that deliver high impact - clinical outcomes and satisfaction rates that defy the industry standards, with much better economics than typical primary care practices. In this session, Fernandopulle will talk through the tough choices made at distinct times of Iora’s evolution to ensure that the focus on the patient and the importance of the culture did not get lost in the day-to-day.

This session will provide you with the knowledge to:

  • Understand what it takes to develop a patient-centered culture that deliver results
  • Take your first steps to shifting from volume-based to value-based care


Healthcare, Remixed

Zubin Damania, MD, founder, Turntable Health and ZDoggMD, Las Vegas

Zubin DamaniaDr. Damania delves into the ethical challenges of delivering compassionate healthcare in our severely dysfunctional medical system, while proposing collaborative ways to revitalize it. He examines, through humor and storytelling, the hope that the future of medicine is a bright one provided that all of us work together for the common goal.

This session will provide you with the knowledge to:

  • Recognize the need to collaborate in order achieve a goal
  • Exemplify what it means to deliver compassionate healthcare


MGMA/AMA Washington Discussion

Anders Gilberg, senior vice president, Government Affairs, MGMA, Washington, D.C.
Richard Deem, senior vice president, advocacy, AMA, Chicago

Anders Gilberg Richard DeemWhat critical discussions are happening in Washington as the healthcare landscape shifts from a fee for-service model to value-based payments? Leading government affairs experts from MGMA and the AMA will provide their thoughts and highlight current advocacy efforts within the value-based reform landscape. Join the discussion regarding pay for performance, transparency and value-driven healthcare.


This session will provide you with the knowledge to:

  • Discuss regulatory and legislative changes affecting medical groups
  • Identify recent changes in Medicare reimbursement and program policies


Collaborate for Quality Documentation

Susan Whitney, CPC-I, senior content manager, MGMA, Englewood, Colo.
Brian Boyce, BSHS, CPC, CPC-I, CRC, CTPRP, CEO, proprietor, & managing consultant, ionHealthcare, Richmond, Va.

MIPS, APM, Triple Aim, Practice Transformation, Value-based payments… the list goes on. There’s no doubt about it, the landscape of healthcare reimbursement is changing. If any model is going to truly be successful it will rely on data. Data that is reliant on improved documentation efforts and accurate ICD-10 coding. They go hand-in-glove. This presentation will bring providers “back to the basics of documentation and coding” and its vital importance to surviving any emerging payment models. We will look at case studies of good, bad and ugly documentation techniques, reviewing template issues and cookie-cutter documentation scenarios. We will also delve deeper into the world of Hierarchical Condition Category (HCC) coding and how to put the ”MEAT” into documentation for quality outcomes.

This session will provide you with the knowledge to:

  • Deconstruct current EHR’s flaws and identify gaps in documentation
  • Outline and address the documentation requirements that define MEAT (Monitor, Evaluate, Address, Treat)
  • Examine HCC logic and learn how to properly assign HCC codes to a claim based on documentation


Field Trip to Matter

Michael Tutty, PhD MHA, Group VP, American Medical Association, Chicago, IL

Visit MATTER, Chicago’s healthcare startup incubator, to see how healthcare ideas are being turned into industry-changing solutions, meet start-up companies harnessing technology to improve healthcare, and learn how to assess the impact of future digital technology on your practice.

This session will provide you with the knowledge to:

  • Understand future innovations developing in healthcare
  • Articulate how practices can influence technology development
  • Identify steps to review and apply technology to your practice

In order to attend this session, please register for the conference and then select "Attend" in your Collaborate in Practice Homepage profile. For more information on the field trip venue itself, please visit:


Session Information

Collaborate on Leadership

Mohamad Kasti, MS, MBB, MCA, founder and chief executive officer, CTI Physician Leadership Institute, Tampa, Fla.

The unique dynamics of an ever-changing healthcare environment has given rise to the healthcare dyad leadership model. The key to successful implementation of this model lies in the partners' ability to harness the leadership potential of both the business and clinical realms. Kasti will provide an overview of dyad leadership and how to successfully implement it using a client case study and offering an assessment for participants to gauge the current status of their organization’s dyad leadership.

This session will provide you with the knowledge to:

  • Examine challenges faced by other health systems, the solutions they chose, outcomes, and lessons learned
  • Analyze the risks and benefits of implementing a dyad leadership model
  • Simulate how to implement and measure effectiveness of a high-performing dyad leadership model


Collaborate with Technology & Analytics

Alejandro Reti, MD, chief medical officer, Optum Analytics, Boston
Andrew Swanson, CMPE, vice president, business development and consulting, MGMA, Englewood, Colo.

This lively discussion will present two expert opinions about timely issues tied to the use of technology and analytics in the healthcare arena. You’ll hear perspectives about critical issues your groups face every day such as EHR interoperability, next generation tools, creating cultures and work process geared toward analytics and decision support as well as the application of tech and analytics in patient care. Learn how technology and analytics can become a physician engagement vehicle to improve both quality care and financial performance. This interactive discussion will spur participant questions which will also be addressed to ensure relevant feedback to answer your group’s current questions.

This session will provide you with the knowledge to:

  • Determine your group’s cultural readiness for change related to technology and analytics
  • Interpret the current technology landscape and tools applicable for your group
  • Transform the technology and analytics discussion from a significant physician dissatisfaction into an arena for physician engagement


Collaborate with Integrated Partnerships

Michael Nochomovitz, MD, senior vice president and chief clinical integration & network development officer, New York Presbyterian Healthcare, New York
Brian Betner, attorney, Hall, Render, Killian, Heath & Lyman, PC, Indianapolis

Changes in healthcare are requiring practices and physicians to examine and think about partnerships and new models of care that were considered “unthinkable” in the past. Many realize that long term success in both delivering high quality care and financial viability is going to require becoming part of a partnership either by joining an organization or creating new forms of partnership and integration.

This session will provide you with the knowledge to:

  • Differentiate between different vertical integration options
  • Outline how your organization can benefit and move forward with vertical partnerships
  • Utilizing experiences demonstrated by the panel, derive a plan that fits your organization


Collaborate with Transformation

Anne-Laura Cook, MD, FACP, MHCM, executive director, population health and innovation, Brookwood Baptist Health, Birmingham, Ala.
Kate Balsley, MPH, program administrator, Center For Health Information Partnerships, Chicago
Allison Winkler, MPH, senior practice development specialist, professional satisfaction and practice sustainability, AMA, Chicago
Stacy Lloyd, MPH, senior practice development specialist, AMA, Chicago

Collaborating with a team including physicians, administrators, nurses, clinical support and business support staff is critical as the focus increasingly turns to patient experience. Organizations seeking to improve patient experience often confuse it with patient satisfaction and fail to examine how the critical components of quality and safety play a role. The reverse is also true. Looking only at safety and quality initiatives will often overlook patient perceptions and expectations. These silos must be removed in order to improve patient experience. Learn from an organization on how they focused on being a high reliability organization to improve culture, communication amongst teams and patients, and quality of care. Hear how addressing competing initiatives by creating collaborative teams improved results and better engaged care teams.

This session will provide you with the knowledge to:

  • Participate in discussions around integrating collaboration into an organization's culture
  • Integrate the mindset in your organization that care is going to be delivered in partnership of the entire care team, patients, and their families
  • Characterize what it means to be a high reliability organization and the steps required to get there


Collaborate with Colleagues

Christina Maslach, PhD, professor of psychology emerita, and professor of the graduate school, University of California, Berkeley, Calif.

This session will start with a general overview of the current research evidence on burnout. Maslach will frame the issue in terms of social factors that contribute to burnout, and discuss various social solutions that can be used to improve the daily work experience and reduce the risk of burnout.

This session will provide you with the knowledge to:

  • Examine risk factors for burnout and incorporate goals to reduce social and environmental factors that can lead to burnout
  • Participate in small group discussions about shared sources of burnout
  • Evaluate possible collaborative actions to reduce burnout and promote engagement with work


Collaborate with Patients

Aram Alexanian, MD, ambulatory optimization physician champion, Novant Health, Charlotte, N.C.
Lauren Miller, MS, operational engagement project manager, Novant Health, Charlotte, N.C.

Patients want to be able to communicate with their physicians asynchronously, at his or her convenience. Patients want convenience. Booking appointments, requesting prescriptions, obtaining referrals and other transactions shouldn't require a phone call to an already busy office. Patients want information, ideally tailored to their needs. They want access to their test results and medical records. Although many physicians, administrators and medical groups can feel threatened by all this, engaging the patient as a partner in his or her own care can be gratifying, improve patient satisfaction and may even lead to better outcomes.

This session will provide you with the knowledge to:

  • Analyze the current state of patient engagement, new approaches to connecting patients to their care
  • Discover new innovations in patient engagement that will work within changing payment models and demographics
  • Prepare steps in your organization to improve patient engagement beyond the traditional patient portal


Round Table Discussions

Join your colleagues for an interactive peer-learning session segmented by practice size, ownership, and specialty that will give you the opportunity to discuss the topics, tools and ideas presented throughout the sessions at the conference. Come prepared to discuss how the tools and topics relate to your practice or business and bring any questions that you may have as you digest everything you have learned.

This session will provide you with the knowledge to:

  • Summarize key solutions and tools to implement in your practice
  • List new strategies to address significant issues in your practice
  • Identify colleagues who you can contact after the conference to continue problem-solving and networking


MGMA/AMA 2017 Collaborate in Practice sessions subject to change.


MGMA Executive Partners