Robert Tennant, MA, MGMA Government Affairs senior policy advisor, suggests practice professionals ask critical “what if” questions
to ensure they identify potential threats and develop a plan to
mitigate possible problems. Here are three common “what if” scenarios
In healthcare, small actions have ripple effects on providers and on patients' health. As a physician who has worked in practice management, I have seen how the work of practice administrators affects patients' health. Efficient scheduling, effective communication, the timely collection and analysis of data – each piece of the operations puzzle intersects to ensure better patient outcomes.
such as EHRs, online portals and mobile apps —
can make it easier for patients to access your practice. But for many,
phone calls are still the primary way patients communicate with you.
There are ways to improve how you manage your practice’s phones to
provide better patient care and save staff time.
Involving patients in their care in new and dynamic ways is a cornerstone of evolving healthcare delivery methods and has been shown to improve outcomes. The initiative includes integrating patient communication and education into healthcare technology, such as using the EHR as a teaching tool during appointments, as well as finding new ways to enhance the way patients and providers interact. Here are some of the Association’s patient-centered resources to help medical group professionals lead in this area.
Many medical practice professionals
grapple with how to manage patients who seek pain medication as they
want to ensure they are dispensing controlled substances appropriately. Some MGMA-ACMPE members
have found that implementing pain contracts can help protect the
practice while still meeting the needs of the patient, as outlined in “Pain points: Solutions for drug-seeking patients,” published in this month’s issue of MGMA Connexion magazine.
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