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How do you avoid a “stalker stare” while making eye contact, ensure the upper hand during introductions and maintain a proper distance to make a positive first impression? Be present, learn the ropes of body language and practice daily. 


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Let’s talk about sex

April 7, 2014



Asking patients about their sexual health is not easy for many providers, who steer clear of the topic with some patients, experts said during the MGMA 2014 Business of Care Delivery Conference (BOCD) in Orlando, Fla., which focused on the connection between the administrative side of group practice and patient outcomes.


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Denied claims can become a huge waste of time and money for any practice manager; according to a recent MGMA Connection article the average cost to rework a claim is $25. When you multiply that cost by dozens of denied claims, it quickly adds up.


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As the Oct. 1, 2014, compliance date for ICD-10 approaches, it is increasingly important for medical practice executives to communicate with critical software vendors about how to minimize cash flow disruption. Asking the right questions, taking the right steps and planning for contingencies should be key elements of your implementation plan.


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Using social media in your practice can help to establish and boost your online reputation, but cultivating an online presence can be time-consuming. According to social media experts, there are two efficient ways to get started on social media.


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The future of healthcare

March 7, 2014



“We can’t predict the future but we can prepare for it,” Lowell Catlett, PhD, told hundreds of professionals at the MGMA 2014 Financial Management and Payer Contracting Conference in Orlando, Fla. And as a futurist and an economist that’s saying something.


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Protecting patient records

February 28, 2014




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Jeff Cochran, master facilitator, Shapiro Negotiations Institute, Baltimore, and keynote speaker at the 2013 FMPC Conference, likened the provider-payer relationship to the Stockholm syndrome (victims sympathize with captors): “Your jobs are a lot like being kidnapped,” he said. “Payers tell you there will be no difference in the pay scale. You hear that all day long and at some point you start to agree with it.”


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Provider departure checklist

February 2, 2014



When a provider leaves a practice, whether it’s because of retirement, termination or a new position, there are several steps practices need to take in order to ensure a smooth — and legal — transition of care for patients and the practice. Here are three to start.

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Nate Moore, CPA, MBA, FACMPE, president, Moore Solutions Inc., Centerville, Utah; and Mona Reimers, CPC, FACMPE, director, revenue services, Orthopaedics Northeast PC, Fort Wayne, Ind. offer advice on how you can visually present practice data and use it to affect positive changes in patient outcomes in their new book, Better Data, Better Decisions: Using Business Intelligence in the Medical Practice. Here are three of their tips to get started.

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