Podcast: Make your front office a success

Healthcare speaker and author Elizabeth Woodcock shares tips from her latest release, Front Office Success. Learn the importance and role of the front office in a medical practice, plus:

• Who counts as a front office employee
• The most common mistakes front offices make (regardless of practice specialty)
• How you can encourage employees to improve without negatively affecting morale
• How the "moment of truth" applies to the front office
• Ways to handle difficult patients
• How your practice can add value to a patient's wait time

Time: 11:26

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