As we have written before
you, the administrator, have the ability to affect patient care. Strong
leadership skills empower your staff to reach your organization’s goals
by setting the right example and making your employees feel heard. We
encourage Association members to reach their leadership potential to
stay competitive in the marketplace and to better serve their patients.
Many physician residency programs finish in June, so now is
an opportune time to find a recent graduate who’s a good fit for your practice.
Before you set that start date, you’ll want to think about credentialing.
Using non-physician providers (NPPs) is an effective way to balance
provider workload and improve patient access as group practice
professionals prepare for the influx of 30 million new patients with
implementation of the Patient Protection and Affordable Care Act.
However NPPs can put you at risk for noncompliance, as every health plan
— including Medicare —has its own rules regarding NPP billing, and each
state has its own laws for NPP licensing and scope of practice.
such as EHRs, online portals and mobile apps —
can make it easier for patients to access your practice. But for many,
phone calls are still the primary way patients communicate with you.
There are ways to improve how you manage your practice’s phones to
provide better patient care and save staff time.
Follow these steps to help make your staff more aware of the importance of cultural competence and work to improve it.