In healthcare, small actions have ripple effects on providers and on patients' health. As a physician who has worked in practice management, I have seen how the work of practice administrators affects patients' health. Efficient scheduling, effective communication, the timely collection and analysis of data – each piece of the operations puzzle intersects to ensure better patient outcomes.
such as EHRs, online portals and mobile apps —
can make it easier for patients to access your practice. But for many,
phone calls are still the primary way patients communicate with you.
There are ways to improve how you manage your practice’s phones to
provide better patient care and save staff time.
Involving patients in their care in new and dynamic ways is a cornerstone of evolving healthcare delivery methods and has been shown to improve outcomes. The initiative includes integrating patient communication and education into healthcare technology, such as using the EHR as a teaching tool during appointments, as well as finding new ways to enhance the way patients and providers interact. Here are some of the Association’s patient-centered resources to help medical group professionals lead in this area.
Many medical practice professionals
grapple with how to manage patients who seek pain medication as they
want to ensure they are dispensing controlled substances appropriately. Some MGMA-ACMPE members
have found that implementing pain contracts can help protect the
practice while still meeting the needs of the patient, as outlined in “Pain points: Solutions for drug-seeking patients,” published in this month’s issue of MGMA Connexion magazine.
No-show patients drain staff time and resources, and
empty an appointment slot that could be filled by a paying patient. Assess
operational processes and implement a no-show policy that uses codes to help
find patterns in missed appointments. No-show codes can help staff identify chronic no-show patients — and can
help you decide whether to implement a fee for these patients.
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