Body Of Knowledge Home

Quality is the business of medical practice management. How will you implement quality management and continuous quality improvement programs? How will your practice participate in pay-for-performance programs?

Quality Management in a medical practice includes the following:

1. Design and implement a quality management system that leads to the improvement of health care delivery and ensures patient safety.
2. Monitor the peer review process for clinical staff.
3. Develop and oversee patient satisfaction and customer service programs.
4. Identify, develop and maintain benchmarks for establishing practice performance standards.
5. Create internal processes and systems to participate in pay-for-performance programs to enhance health care quality.
6. Develop and monitor a program for staff, business and equipment credentialing and licensure.

Rate yourself: Take the ACMPE Quality Management Quiz 

Members-only articles

Top practice management issues for MGMA members

What do patient satisfaction, safety and malpractice risk have in common?

Taking a whole-practice approach to quality management

The Effective Use of Electronic Dashboards to Promote & Improve Overall Practice Performance
ACMPE Fellow paper by David G. Owens, FACMPE

Establishment of a Quality Improvement Program Based on the Principles of Six Sigma
ACMPE Fellow paper by Steven D. Ruedinger, MS, FACMPE

Pay-for-Performance as a Medical Quality Initiative
ACMPE Fellow paper by Michael Goler MD, MBA, FACMPE

More on Quality Management

• Body of Knowledge Review Series: Quality Management, 2nd Edition
  
  
• Quality Management Smart Pack, 2008 Edition
  
  
• Data Sanity: A Quantum Leap to Unprecedented Results
  
  
• Benchmarking Success: The Essential Guide for Medical Practice Managers
  
  
• Customer Service in Health Care – A Grassroots Approach to Creating a Culture of Service Excellence
  
  
• Star-Studded Service: 6 Steps to Winning Patient Satisfaction
  
  
• MGMA Survey Reports

• Data Sanity Seminar
  Jan. 23-24, 2010, St. Petersburg, Fla.
  
  
• Managing Quality to Maximize Performance

Free MGMA Patient Safety White Paper
Download "Meeting the Challenge of Patient Safety in the Ambulatory Care Setting" to see why administrators are vital to patient safety processes.

Pay-for-Performance Toolkit

The Joint Commission

National Committee on Quality Assurance